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Menu Management Analyst - Point of Sale Technology
Location:
Easley, SC
Description:
IDEAL CANDIDATE PROFILE Menu Management Analyst Lucas Systems, Inc. Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional Services, and Technical Support for all our clients. We believe our "customer-direct" model accounts for a consistent, high-quality product and service. Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service Restaurant (QSR), Fast Casual restaurant space. We have never had a goal of becoming one of the largest providers, rather we focused on being one of the best, most reputable providers. We sought to accomplish that by providing our clients a reliable, quality product and service. We believe that if we consistently do that, our clients will be happy with the value they receive from us and they will recommend us to others. After years of service and while we continue to expand our customer base, we believe our recipe for providing a quality product & service and evolving that product and service to meet the customer's changing needs...is what our clients want, and that is why we provide Solutions. Delivered. Right. For more information, visit www.lucaspos.com Who We Are The Mission - Why We Exist Lucas exists to create and deliver excellent service and technology solutions that help our customers succeed, while providing a high standard of care for all. The Vision - What We Want to Achieve To deliver quality solutions backed by the best service while building lasting relationships. Our Values - The Way We Will Accomplish This Mission Our behaviors embody our core values. These core values guide our decisions over time and preserve the essence of our purpose. To deliver on the above we have established values that will control our behavior, guide our decisions, and will be reflected in our actions. They do not change over time. Our core values: Service - we strive for excellence in serving our team members, customers, industry partners and community. Urgency - we act promptly, in all situations. Every minute counts. Relationships - we are personally responsible for cultivating lasting relationships that positively impacts others. The Position We're looking for team members who possess a high value on customer service, relationship building, and have a sense of urgency with helping customers. The Menu Management Analyst will be required to assist end users with their ongoing menu changes within their restaurants. The MMA , will work closely with our Menu Management team and will be required to meet deadlines, be detail oriented, and a passion for helping others. The responsibilities of the MMA include but may not be limited to the following: Responsible for making changes to customer's database with respect to Menu Change Requests (Prices, Items, Discounts, Layouts, etc.) Responsible for processing inbound menu management requests, made via phone or email Responsible for communicating with customer effectively & efficiently Responsible for documenting all information in CRM/PSA tool of requests made by customers for tracking purposes Responsible for communicating brand wide changes to customers when information is received from Franchisor Seek out and/or accept ongoing learning opportunities Adapt to changing technologies, solutions, and duties at any time. *The company reserves the right to add or change duties at any time. The MMA will report directly to the Menu Management Supervisor and work closely with other MMAs . Success will be dependent on the individual's ability to learn technology that is used in the establishment, understand core restaurant menu operations, and have the ability to meet deadlines. Key Characteristics of the Ideal Candidate We are looking for individuals that thrive on relationship building and being a part of a Team! Our key to success is forming and enhancing relationships with our teammates and customers as well as finding individuals who are Hungry, Humble & Smart. Some key characteristics that are our non-negotiables for candidates include: Self-Motivated - Not everything will have a pre-planned solution. The individual will need to be self-motivated to figure things out and be resourceful. They will need to be diligent in their efforts and be thinking about the next steps and next opportunity. Are you willing to go the extra mile to achieve something greater? Satisfaction, Knowledge, etc.? Team Oriented - Thrive on working closely with others to achieve positive results. Ability to serve others as nobody is above any task and we are all here to serve, point out contributions of others before your own, share in the successes of other team members. Interpersonal - Be able to develop and maintain relationships with others both internal or external. Use good judgment in all situations and understand the impact of your words and actions. Called - A strong sense of passion for our mission and serving others High Character - We operate with a high trust culture and with personal values and integrity. Integrity, honesty,trust, compassion, and diligence are all qualities this person must possess to flourish here. Multitasking - This is not a steady state or static environment. Workflow will cycle and interruptions are normal, so this person must be able to juggle and adjust on the fly Requirements 2-year degree or equivalent experience in data entry, accounting, mathematics andor restaurant management experience including responsibilities for inventory management. Strong verbal and written communication skills Willingness to learn and adapt to changing customer needs and businesstechnology requirements Ability to multitask, work under pressure, and meet deadlines Skills Working knowledge of Microsoft desktop operating systems (Windows 7, 10, 11) and Microsoft Office products. Strong problem solving skills Attention to details
Company:
Lucas Systems
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Menu Management Analyst - Point of Sale Technology
Menu Management Analyst - Point of Sale Technology is a Other Jobs Analyst Job at Lucas Systems located in Easley SC. Find other listings like Menu Management Analyst - Point of Sale Technology by searching Oodle for Other Jobs Analyst Jobs.
Menu Management Analyst - Point of Sale Technology is a Other Jobs Analyst Job at Lucas Systems located in Easley SC. Find other listings like Menu Management Analyst - Point of Sale Technology by searching Oodle for Other Jobs Analyst Jobs.