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Member Service Representative
Location:
Adel, GA
Description:
Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expect competitive pay, best in class benefits, initial and ongoing training and development, and career growth opportunities. Don't just look for a job, 'consider a career where you empower people to enhance their financial well-being and make a difference to our communities. Apply with us today! GENERAL SUMMARY: The primary purpose of this position is to assist First Commerce in fulfilling our Vision To Be Our Member's Financial Partner for Life . This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs. The Member Service Representative identifies members spoken and unspoken needs utilizing all tools provided by the credit union to effectively recommend appropriate products and services to meet those needs as well as open deposit product account(s). Demonstrates comprehensive knowledge of non-lending products and services, and their policies/procedures offered by First Commerce Credit Union. These are including but not limited to checking, share, Money Markets, CDs, IRAs, bill pay, all Gift/Travel cards, safe deposit and debit cards. RESPONSIBILITIES: Drives sales and success through service and ensuring a positive member experience to achieve sales and referral goals. Identify member's spoken and unspoken needs utilizing all tools provided by the credit union such as ACS and new member profiles. Effectively recommends appropriate products and services to meet those needs as well as opens the deposit product account. Responds to all messages and requests within 4 hours. Pursues opportunities for professional growth and knowledge through training, education and self-study. Performs all job responsibilities of a teller. Greets all members and visitors promptly when entering the credit union; provides applications and brochures to people waiting for their appointments; sets appointments and answers phones; acts as a liaison for platform staff; and answers basic account questions. Assists in member file maintenance requests; such as address changes or other related account information; r e-pins and orders debit cards, sells Liberty gift cards; Unlocks frozen home banking accounts and resets the home banking passwords for members; assists members with their accounts on the lobby computers. Assists members in and out of the Safe Deposit Box area. Initiates wire transfer for members; processes stop payments; processes refunds and charged fees. Orders checks and temporary checks; orders check copies; and prints out statements upon request. Notarizes documents for members. Assists member in loan payoff quotes; provides rate quotes and rate sheets to members. Demonstrates functions of the ATM to members on request; assists with setting members up for direct deposit. Provides assistances on automatic maturity on CDs and SE P withdrawals. Assists with members signing in to First In Line App. Assist FSOs with compiling loan packages and quality assurance issues. Other Responsibilities: Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida, and any applicable State laws for financial centers located in other States. Complies with Reg E, BSA, OFAC, and CIP requirements such as reporting suspicious or unusual activity to manager. Fully supports in actions and words First Commerce's Vision, Mission, Core Values, and Service Standards. Attends meetings timely and as required; reports to work as scheduled and adheres to First Commerce's dress code. Performs other duties as assigned. REQUIREMENTS: Ability to handle a variety of tasks with efficiency and accuracy. Sharply honed organizational and time management skills. Excellent oral and written communication skills. Expresses a high level of professionalism. Must have the ability to demonstrate consistently superior interpersonal skills with colleagues and members. Must have the ability to use a variety of office equipment, including PCs and standard software applications. Ability to understand and apply detailed operational procedures and information about all products and services. EDUCATION AND EXPERIENCE: A minimum of a high school diploma or equivalent. A minimum of 18+ months of teller experience either at a bank or credit union; or 1+ year teller experience and 6+ months of customer service experience. Displays "Remarkable" member service 100% of the time; displays a positive "can do" attitude towards members, team members, and the credit union organization. Meets job responsibilities of the teller position including balancing standards. Completion of the FCCU MSR Certification. Americans with Disability Specifications The primary work location for this position is a First Commerce building. Team members may be requested to work in different First Commerce Financial Center locations. Job Posted by ApplicantPro
Company:
First Commerce Credit Union
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Member Service Representative
Member Service Representative is a Customer Service Service Coordinator Job at First Commerce Credit Union located in Adel GA. Find other listings like Member Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.
Member Service Representative is a Customer Service Service Coordinator Job at First Commerce Credit Union located in Adel GA. Find other listings like Member Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.