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Member Experience Coordinator
Location:
New York, NY
Description:
Position: Member Experience Coordinator Reports to: Hospitality Services Manager Description of Role: The Member Experience Coordinator is the initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter CORE: space. The role is to make sure that all members experience excellent service at all touchpoints. Respond to a wide variety of member requests by accurately assessing their needs and then adding personal touches to achieve maximum member satisfaction while complying with all CORE: policies. Primary Role & Responsibilities Coordinate all front desk activities, including calls, reservations, and members services. Ensures prompt, friendly response to members' requests or concerns with follow-up to ensure satisfaction Ensure that current information on suite availability, cultural events and building happenings are available at the front and that all coordinators are informed. Act as concierge for members; restaurant suggestions, bookings, car services etc. Stay up-to-date on trends Process mail, messages, and packages Monitor and maintain cleanliness, sanitation and organization of work areas Be familiar with the operating procedures of all other areas of the club; working as a team with all areas to ensure consistent levels of service throughout the club and guest satisfaction Maintain adequate inventories and assist in ordering supplies Minimum Qualifications At least 1 year of a similar role or guest service facing role Experience in a private members club preferred Must be able to multi-task, answer high volume phone lines and respond professionally to inquiries, both written and verbal Flexible schedule and ability to work nights, weekends, and holidays as needed
Company:
Core
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Member Experience Coordinator
Member Experience Coordinator is a Jobs Member Experience Coordinator Job at Core located in New York NY. Find other listings like Member Experience Coordinator by searching Oodle for Jobs Member Experience Coordinator Jobs.
Member Experience Coordinator is a Jobs Member Experience Coordinator Job at Core located in New York NY. Find other listings like Member Experience Coordinator by searching Oodle for Jobs Member Experience Coordinator Jobs.