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Manager, Performance Enablement
Location:
Stratford
Description:
Requisition ID: 190486 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Reporting to the Director, Loan & Collections, the Manager contributes to the overall success of Retail Operations (RO) in Canada and Dominican Republic by ensuring specific goals, plans and strategic initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies, and procedures. The incumbent supports the Director in enabling high performance by leading onboarding/offboarding activities, training, and skill building, raising Standard Operating Procedures (SOPs) update requests, reviewing and signing-off on Communication Online Request Environment (CORE) events, monitoring calls, and preparing productivity reports and related insights. The Manager also acts as a first point of contact for remediation activities, audit issues, system issues and escalations from internal and external customers. Accountabilities • Onboarding/offboarding, training, and skill building: o Manages onboarding, including arranging for system access leveraging Authorized Role Templates (ARTs) o Prepares training programs, documents, job aids, huddle guides, and resource tools, and leverages them in the delivery of skill building sessions o Continuously evaluates call scripting, standardized case commentary/notes • Standard Operating Procedures (SOPs) and Communication Online Request Environment (CORE) events: o Submits requests to update applicable SOP when any changes to a process or function is identified o Assists stakeholders in identifying subject matter experts (SME) within their Business Unit or acts as one whenever possible for SOP process mapping sessions o Reviews CORE events (e. g. changes to branch Job Aids and Manuals & Guides) relevant to their business unit and provides stakeholder feedback and sign-off as. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
December 24 2023 on ListedBuy
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More About this Listing: Manager, Performance Enablement
Manager, Performance Enablement is a Executive Manager Job at Scotiabank located in United States. Find other listings like Manager, Performance Enablement by searching Oodle for Executive Manager Jobs.
Manager, Performance Enablement is a Executive Manager Job at Scotiabank located in United States. Find other listings like Manager, Performance Enablement by searching Oodle for Executive Manager Jobs.