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Manager, Outreach and Business Development - Full Time, Days Flex
Location:
Ithaca, NY
Description:
Job Title : Manager, Outreach and Business Development Department s : Laboratory Reports To : Administrative Director of Laboratory Holds overall managerial respon sibility for the operation s of the outreach operations of the laboratory, inc luding Patient service center, registration and billing services, call center operations , courier services , nursing home and home draw. Responsibilities include planning , development, and implemen tation of laboratory services for outpatient s and outreach client accounts ; leadership of a team of laboratory supervisors , leads, and production staff; quality management, p erformance improvement , and regulatory compliance. Works c ons tructively with the administrative and med ical director s of laboratory, pathology , and blood bank services. Assists in achievement of designated objectives and plans identified in the enterprise strategic planning process. Works collaborativel y with other system and departmental staff , department heads , an d medical staff. Assists with oversight for laboratory activities at critical access hospital and joint venture reference laboratory, as assigned. Job Responsibilities include : - Strategic Leadership Supports and advances the mission, vision, and values of Cayuga Health. In conjunction with the administrative and medical directors , plans, develops, and implements services that support the patient care efforts of the medical staff, meet enterprise strategic objectives, and are consistent with the enterprise strategic plan. Evaluates and proposes changes in equipment and services. Develops growth strategy and business proposals to grow outreach business Maintains accounts of current lab customers by building relationships with employees and senior management at all the accounts. Establishes key performance metrics and benchmarks related to productivity and budget. Provides reports and explanation for any variance in budget and metrics. Operations Management Exercises stewardship of resources used such as labor, suppli es, and contracted services, and maintains efficiency o f operations. Writes or oversees writing of staff schedules that ensure seamless quality of services. Works constructively with supply chain to optimize purchasing and contract terms . Prepares contractual agreements for review for department and system leadership as assigned Collaborates with marketing and communications to develop essential marketing materials. Ensures materials are current and distributed to customers, clients, and patients as applicable. Maintains knowledge of lab billing procedures, reviews laboratory charges and updates CPT and MMIS codes in conjunction with Laboratory Administrative Director. Personnel Management Encourages and enables professional education and development of the lab management team and all department staff Supports and encourages a fair, inclusive work environment that is perceived by staff as respectful of their abilities , and individual and team contributions. Establishes and uses performance standards used to measure the effectiveness and efficiency of designated personnel. Performs functions of recruiting/hiring and staffing, employee evaluations , counseling, and discipline . Assists with departmental employee engagement efforts, human resources concerns. Supports and encourages Just Culture as a performance improvement tool . Regulatory, Legal, and Compliance Maintains knowledge of applicable standard s of CLIA, NYS CLEP, TJC, FDA, OSHA . Composes and m aintains policies, procedures, maintenance records, records of orientation, training, competency assessment, quality control, and quality management as needed for reliable operations and regulatory compliance. Collaborates with laboratory management team to maintain laboratory services certification, licensure, and accreditation . Ensures compliance with Lab Billing practices Quality, Patient Safety, and Patient Experience Actively p articipates in the laboratory quality management system, performance improvement efforts, workplace safety, and patient safety. Attends system-level meetings as assigned by administrative director. Helps ensure that the laboratory quality management system is effectively integrated with the enterprise quality assurance and performance improvement plan . Encourages use of evidence-based and expert consensus-based clinical guidelines throughout the processes of the laboratory. Supports and encourages use of modern quality t ools such as Lean and Six Sigma , and best practices from industry organizations such as AABB, CLSI, ASM . Maintains expert understanding of the quality service indicators relevant to this section. Reviews client and customer surveys - including Press Ganey . Reviews statistical data, creates meaningful reports and action plans associated with survey findings. Is flexible in assuming other appropriate responsibilities not noted above. Requirements : Education - Baccalaureate degree in Business, Healthcare, Finance Accounting or related field. Preferred: MS degree in Business Administration, Healthcare Administration or related. Experience - Preferred: 2 years' experience s upervising a relevant section of a hospital laboratory. Equivalent or similar credentials may be acceptable. Experience in creating meaningful business plans. Experience in lab billing practices or willing ness to learn. Self-motivation and ability to lead others is required. Physical Requirements - Repetitiv e use of hands and fingers, such as use of computer mouse and keyboard . May require use of li fting and carrying light loads up to 10 pounds . Sitting and/or standing for long periods of time. Travel to various patient care and client sites. Cayuga Health System Commitment to Diversity, Equity & Inclusion Cayuga Health System commits to treat all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes. Job Posted by ApplicantPro
Company:
Cayuga Medical Center
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Manager, Outreach and Business Development - Full Time, Days Flex
Manager, Outreach and Business Development - Full Time, Days Flex is a Sales BD Job at Cayuga Medical Center located in Ithaca NY. Find other listings like Manager, Outreach and Business Development - Full Time, Days Flex by searching Oodle for Sales BD Jobs.
Manager, Outreach and Business Development - Full Time, Days Flex is a Sales BD Job at Cayuga Medical Center located in Ithaca NY. Find other listings like Manager, Outreach and Business Development - Full Time, Days Flex by searching Oodle for Sales BD Jobs.