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Manager, Client Services
Location:
Montreal
Description:
Requisition ID: 190693 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Leads and oversees the servicing of a Client Service team in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. He/she is responsible for a team that oversees the output of high quality and accurate client data as it relates to transactional activities for the Corporate and Commercial portfolios. Accountabilities • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Provides excellent customer service by taking responsibility for escalated client and partner inquiries, concerns, or complaints and resolving matters accurately and promptly. Demonstrates professionalism and commitment to achieving the highest level of client satisfaction. • Ensuring the team(s) adheres to the established Operating Performance Commitments (OPC), is accountable for takeover and that proper controls are in place for audit purposes. • Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience. • Liaising with designated Retail Branch, BSC employees, and other Business Banking Partners as required, including acting as an escalation point of contact. • Manages employees and provides the Bank’s Performance Management processes by: - Coaching employees by focusing on functional/behavioral skills in order for goals and objectives to be met. - Ensuring the established Operating Performance Commitments (OPCs) are met which creates positive experiences for our clients and Banking Partners - Coaching team(s) to execute against cascaded operational objectives. - Cascading organizational objectives and leading others to deliver business and operating results - Supporting team in. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
December 29 2023 on ListedBuy
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More About this Listing: Manager, Client Services
Manager, Client Services is a Executive Manager Job at Scotiabank located in United States. Find other listings like Manager, Client Services by searching Oodle for Executive Manager Jobs.
Manager, Client Services is a Executive Manager Job at Scotiabank located in United States. Find other listings like Manager, Client Services by searching Oodle for Executive Manager Jobs.