TopUSAJobs.com
This listing was posted on TopUSAJobs.
Major Incident Management
Location:
Charleston, SC
Description:
Role Description Responsible for driving, managing and co-ordinating the response to all Major and High priority incidents. Ensure that all incidents are resolved efficiently and services restored as quickly as possible Responsible for clarifying the priority of incidents in order to execute the level Incident Management or Major Incident Management Process. Responsible for timely communications to internal stakeholders and resolver teams Responsible for chairing and driving Technical and/or Management conference bridges up to Executive Director level Responsible for internal and/or vendor escalation up to Executive Director level Lead and/or Contribute to effective Major Incident Reviews produce Major Incident Reports, as well as input to the Change and Problem Management Processes as required Single Point of Contact for internal stakeholders for all High Priority Incidents Incident Management of some lower priority incidents Produce statistics and status reports for Major and High priority incidents Quality assurance of all Major and High Priority Incident tickets within Service Now Key Accountabilities Working within a team covering 24/7, 365 days across the globe. Understanding of incident management systems nalysis ability, problem solving and decision-making skills bility to influence and lead technical conversations with various technical resolver teams Written and verbal communication and presentational skills Essential Knowledge, Experience and Skills ITIL Foundation certified, ideally to ITIL v3.0 Good understanding of Incident management systems 7+ years in an Operational environment bility to understand technical information and relay in business terms Understanding of working to SLAs ensuring minimal impact to business Problem solving and decision-making skills Written and verbal communication and presentational skills Strong customer focus bility to work effectively under pressure and remaining calm and focused under pressure/ in stressful situations Preferred backgrounds would be in Production or Manufacturing
Company:
Eteam
Posted:
April 23 on TopUSAJobs
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to TopUSAJobs
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Major Incident Management
Major Incident Management is a Executive Manager Job at Eteam located in Charleston SC. Find other listings like Major Incident Management by searching Oodle for Executive Manager Jobs.
Major Incident Management is a Executive Manager Job at Eteam located in Charleston SC. Find other listings like Major Incident Management by searching Oodle for Executive Manager Jobs.