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Loss Prevention Customer Service Associate
Location:
Richland, WA
Description:
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.Posting Notes: Marshalls Store 1217 || 2921 Queensgate Drive || Richland || WA || 99352 Opportunity: Contribute To The Growth Of Your Career Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines. Provides timely, courteous and knowledgeable service to customers Engages customers, providing support and creating a positive shopping environment Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence Observes accurate checkout procedures for customers and Associates Communicates shrink-related concerns to Store Management and Loss Prevention Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives. Coordinates and completes shrink-related activities in partnership with Store Management Supports and participates in store shrink reduction goals and programs Promotes a culture of honesty and integrity; maintains confidentiality Encourages Associate use of shrink reduction resources Promotes safety awareness and supports maintenance of a safe environment Follows through on commitments; accomplishes goals with minimum supervision Adheres to all labor laws, policies, and procedures Performs other duties as assigned Who We Are Looking For: You! Excellent communication skills and good judgment Ability to respond appropriately to changes in direction or unexpected situations Standout colleague, working effectively with peers and supervisors to accomplish tasks Able to work a flexible schedule to support business needs 0-2 years retail or security experience ROLES AND RESPONSIBILITIES: LP CSA (NON-TACTICAL UNIFORM) Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only). Acts as a deterrent to prevent external theft by using approved Customer Engagement Techniques. Wears assigned Company-issued shirt. Smiles and greets customers appropriately, demonstrate courtesy and respect. Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio. Properly responds to Merchandise Protection Pedestal Activation. Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management. Acts as a witness to shoplifter apprehension attempts with certified Store Detectives. Adheres to all Company Policies and Procedures to not detain, apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable. Remains in their designated area of the store (aside from breaks). Documents required incidents in AIIM (case management). JOB POSTING: LP CSA (NON-TACTICAL UNIFORM) Job Description: The Customer Service Associate (Non-Tactical Uniform) is a uniformed (non-tactical) CSA who focuses on providing excellent customer engagement at the front of the store or occasionally in a specific department (TJ Maxx only) and supporting external theft deterrence. Roles and Responsibilities of CSA (Non-Tactical Uniform): Remains in the designated area at the front of the store (TJ Maxx and Marshalls) or designated department (TJ Maxx only). Wears the designated Company-issued CSA Non-Tactical Uniform consisting of the assigned shirt. Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice. Properly responds to Merchandise Protection Pedestal Activation. Uses approved Customer Engagement Techniques to prevent external theft. Directs customers to areas of the store they may ask about. Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern. Asks customers if there is anything they need assistance with. Identifies internal alert signals and reports them to their supervisor. Documents required incidents in case management. Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.This position has a starting pay range of $16.28 to $16.78 per hour.The full range of the position is $16.28 to $20.90 per hour.Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Marshalls Store 1217 || 2921 Queensgate Drive || Richland || WA || 99352
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More About this Listing: Loss Prevention Customer Service Associate
Loss Prevention Customer Service Associate is a Customer Service Customer Service Associate, Customer Service Representative Job at Marshalls located in Richland WA. Find other listings like Loss Prevention Customer Service Associate by searching Oodle for Customer Service Customer Service Associate, Customer Service Representative Jobs.
Loss Prevention Customer Service Associate is a Customer Service Customer Service Associate, Customer Service Representative Job at Marshalls located in Richland WA. Find other listings like Loss Prevention Customer Service Associate by searching Oodle for Customer Service Customer Service Associate, Customer Service Representative Jobs.