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Job DetailsJob Location US TX RSM 001 Plano TX Office -
Location:
Plano, TX
Description:
Job DetailsJob Location US TX RSM 001 Plano TX Office - Plano, TX Description About Inhabit Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit About ResMan ResMan is a provider of cloud-based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate. Our belief and commitment are built on 3 ResMan core values: Own What You Do - You commit to individual accountability and fulfilling our vision Believe in the Impossible - We believe everything is possible through creative thinking and exceptional effort Win Together We consistently deliver outstanding results through collaborative, supportive, trusted relationships Job Description Summary The Customer Support Agent I provides an essential service to our customers and our company by delivering on our Service First commitment through timely, individualized, service- oriented support to our customers. Customer Support Agents provide assistance to our customers with their technical issues while also providing an incredible customer experience. Customer Support Agents are our primary liaisons between our customers and interacting with our clients via phone, chats and emails. What You'll Do (Functions & Responsibilities) Overall responsibility to deliver support services and facilitate business initiatives that support accounting related applications. Comfortable providing general product support including helping clients find errors completed in product workflows and answer general how to questions. Ability to work with clients troubleshooting technical issues with ResMans suite of products including network, integrations and system issues. Successful agents will utilize effective questioning techniques to identify issues; able to clearly communicate steps necessary to resolve issues, consistently confirms successful completion of troubleshooting to ensure effective resolution. Commitment to Providing Excellent Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Develop documentation that effectively feeds training and change management activities. Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Strong Planning/Organizing skills - Prioritizes and plans work activities; proper documentation of issue resolution in a timely manner, including escalations. Uses time efficiently. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments prepared and on time. Qualifications What We're Looking For (Minimum qualifications) Troubleshooting Accounting, Leasing, Affordable Housing issues, reports and other forensic experience preferred Customer support experience in supporting SaaS products Excellent verbal and written communication skills Knowledge of Microsoft Office: Microsoft Excel experience required; Microsoft Word, CRM software (Salesforce preferred) Property Management experience preferred (leasing agent, property manager, etc) Education Requirements Bachelor's degree or relevant experience Type Hourly, Non-exempt, Full-Time Location Plano, TX (Hybrid) Benefits Include Competitive Pay Health Insurance: Medical, Dental, Vision and Prescription Plans Health Savings Accounts Flexible Spending Account Dependent Flexible Spending Account Critical Illness Accident Retirement Savings Plan (401K) with discretionary company match Short and Long Term Disability Company Paid $25,000.00 life insurance Supplemental Life and AD&D Insurance Employee Assistance Program Paid Holidays Paid Vacation Paid Volunteer Time Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
Company:
Inhabit
Posted:
January 2 on WhatJobs
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More About this Listing: Job DetailsJob Location US TX RSM 001 Plano TX Office -
Job DetailsJob Location US TX RSM 001 Plano TX Office - is a Clerical Office Administrator Job at Inhabit located in Plano TX. Find other listings like Job DetailsJob Location US TX RSM 001 Plano TX Office - by searching Oodle for Clerical Office Administrator Jobs.
Job DetailsJob Location US TX RSM 001 Plano TX Office - is a Clerical Office Administrator Job at Inhabit located in Plano TX. Find other listings like Job DetailsJob Location US TX RSM 001 Plano TX Office - by searching Oodle for Clerical Office Administrator Jobs.