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IT-Tech Support Specialist - Evenings
Location:
Dubuque, IA
Description:
IT-Tech Support Specialist - Evenings Westmark Enterprises, Inc. 1 Positions ID: 46584 Posted On 04/24/2024 Job Overview Westmark Enterprises is looking for a second shift Tech Support Specialist who will provide Information Technology related first line software and product support to all internal users and external customers. This role will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support requests. You will be responding to customers via email, online live chats and phone. Who We Are! Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com / www.kendallhunt.com As a Technical Support Specialist, you can expect to: Perform first level IT support-related activities on issues regarding the use of company product software for external customers Perform timely escalation of pending support-related issues to various departments for further analysis and resolution Perform quality assurance and release review processes by following a test plan as outlined by the development team and management Maintains open lines of communication; customers must receive a response to their query Who We Need! Qualified candidates should have an associate degree from a two-year college or technical school or two to four years related experience and/or training. Someone who is comfortable working second shift hours Saturday-Wednesday. Prior technical support experience preferred. Strong verbal and written communication skills; organizational, analytical and decision-making skills are essential. Familiarity with technologies such as smart phones, tablets, desktops and laptops is preferred. Why Us? We Understand It's More Than Just a Job! Choosing a career path can be one of the most important decision in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offer are just as appealing as the job itself. Kendall Hunt offers - Job Stability. Kendall Hunt and their family of companies have been around for over 75 years Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability Generous company match on 401(k) plan, as well as profit sharing 15 days of PTO at hire, plus paid holidays Scholarship and tuition reimbursement Send your resume, cover letter along with what your salary requirements are to: XXXX@kendallhunt.com An Equal Opportunity Employer Primary Contact 11664 Kelly Schanbeck Corporate Recruiter/HR Specialist, Human Resources 563-589-XXXX Phone Phone Phone Fax XXXX@kendallhunt.com Email True False True Job Details Categories Customer Service Information Technology/Telecommunications Location Dubuque, IA Shift Second Shift Job Type Employee Full/Part Full Time Pay/Salary 37,000 Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan PTO (Paid Time Off) Paid Holidays Tuition Reimbursement Qualifications Education Associates Experience 1-2 Years Company ID 1333 Job REQ # # Positions 1 Start Date 20240424 End Date 20240517 Featured Job TH Ad 0 TH Comments Similar Jobs Resource Utilization/Classification Tech - HIM Rei MercyOne Transfer Articulation Specialist University of Wisconsin-Platteville Customer Solutions Specialist Kendall Hunt Publishing Company Management Trainee-All Shifts Foodliner, Inc. Talent Acquisition Specialist Sedona Staffing Services Marketing Specialist Sedona Staffing Services Epic EMR Support Analyst Crescent Community Health Center Information Technology (IT) Specialist Southwest Health Full-time Teller - St. Mary's Branch DuTrac Community Credit Union Front Desk - Part Time / Full Time Hotel Julien Dubuque Share this Job Westmark Enterprises, Inc. About the Company Headquartered in Dubuque, Iowa, Westmark Enterprises specializes in real estate development in Iowa, Florida and North Carolina. In addition, Westmark also provides support for related companies, including Kendall Hunt Publishing Company and Great River Learning. With approximately 100 employees in Dubuque, Westmark provides career opportunities in accounting and finance, information technology, human resources, and telecommunications. For more information, visit Westmark at www.WestmarkEnterprises.com (http://www.WestmarkDevelopment.com)
Company:
Access Dubuque
Posted:
April 7 on TopUSAJobs
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More About this Listing: IT-Tech Support Specialist - Evenings
IT-Tech Support Specialist - Evenings is a Banking Jobs Support Worker Job at Access Dubuque located in Dubuque IA. Find other listings like IT-Tech Support Specialist - Evenings by searching Oodle for Banking Jobs Support Worker Jobs.
IT-Tech Support Specialist - Evenings is a Banking Jobs Support Worker Job at Access Dubuque located in Dubuque IA. Find other listings like IT-Tech Support Specialist - Evenings by searching Oodle for Banking Jobs Support Worker Jobs.