This listing was posted on JERA Americas.
IT Support, Jr. Systems Engineer
Location:
Houston, TX
Description:
Summary This position is responsible for assisting in the efficient operation of IT Support for JERA Americas, as well as the maintenance & management of computer systems used by individual employees & contractors. This position will be responsible for responding to inquiries from JERA Americas employees working both onsite and remotely. This position will require communication amongst team members, as well as coordination with the IT Support Manager to follow Standard Operating Procedures set forth by the ICT Team while providing deskside service to customers. This role will be JERA Americas’ first line of support to the IT needs of the organization. Position Description Provide exceptional deskside support to employees (onsite & remote) Provide support across all channels, including chat, email, phone, video, in-person, remote, etc. Troubleshoot across corporate IT resources, applications, Windows OS (PC) & Apple iPhones Create, track, update & close out help tickets created in ServiceNow Tracking inventory of IT equipment & communicating with the IT Support Manager of organizational needs as necessary Update, revise, and maintain IT Support-related documentation & Knowledge Base for IT Support Team & employees Follow company SOPs for onboarding/offboarding employees from the IT vantage point Execute the PC Kitting & Mobile Phone Kitting for employees according to standard Act as the Quality Assurance representative for IT Support for the kitting process (PCs & iPhones) Assist with the distribution of OS updates to company PCs Provide Level 1 support for company provided equipment Provide Level 1 O365 support / troubleshooting Position Description Continued Troubleshoot & assist business members with their Global Protect console to ensure seamless connection to the JERA Americas VPN Provide Level 1 support for the Audio/Visual requirements of the business Logitech Systems – video conferencing system support Clickshare Technology Act as a secondary support for managing the Kastle Security system tasks Run Badge-in / out reports when requested by supervisor Assist with decommissioning building access for users when appropriate Provide backup support to the ICT Infrastructure and Security Team Facilitate IT related application submissions to Headquarters (Japan) ICT dept. Completing tasks set forth by the IT Support Manager Qualifications Required Education and Experience Minimum 2 Years experience in Systems Engineering equivalent role Preferred Education and Experience BS in Computer Science, Information Systems, or relevant work experience Wrike (Project Management Software) Adobe Acrobat & Adobe Sign Basic Network Troubleshooting and Desktop Connectivity Proficiency with M365 (apps/tools, Outlook & SharePoint)
Company:
Jera Americas
Posted:
May 18 on JERA Americas
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More About this Listing: IT Support, Jr. Systems Engineer
IT Support, Jr. Systems Engineer is a Technology IT Specialist, Systems Engineer Job at Jera Americas located in Houston TX. Find other listings like IT Support, Jr. Systems Engineer by searching Oodle for Technology IT Specialist, Systems Engineer Jobs.
IT Support, Jr. Systems Engineer is a Technology IT Specialist, Systems Engineer Job at Jera Americas located in Houston TX. Find other listings like IT Support, Jr. Systems Engineer by searching Oodle for Technology IT Specialist, Systems Engineer Jobs.