This listing was posted on Claz.
IT support and telecomputing Expert
Location:
Albany, NY
Description:
Muhammad Bey XXXX@gmx.com 215-868-XXXX Job Related Summary: 3 months SAP database Experience 14 years of experience in IT support. 10 years of experience in Mac/PC hardware and software support. 14 years of experience in Creative Software/Web Design. 10 years of experience in Mac. 14 years of experience in customer service/support industry. Local candidate. Excellent communication and interpersonal skills. Summary: Commitment to the customer, concern for their needs, listening to their problems, making their problems my problems and an attention to the details was the key to solving conflicts, correcting mistakes and putting the clients at ease about who was in their corner. My orientation is on results, it is based on all my experience in Sales and Marketing, Management, The Military, Law and IT/Customer Support. Mac and PC Based Applications serviced for clients in law firms or other corporate environments. Outlook, SAP America - 3000. Microsoft Word, Multiple Firms - 6000. Web based Profiles , Multiple Firms - 10000. Security Profiles, Multiple Firms - 8000. Excel, Multiple Firms - 100 PowerPoint, Multiple Firms - 100. Technical Skills: Citrix, SAP R3, Access, Microsoft Excel Microsoft Word for Mac& PC, Microsoft Word Professional, Outlook,Windows XP and Vista, Microsoft Movie Maker, Hummingbird, Power point, Microsoft Exchange, * Mac OS 8.6, through Mac OS X, Microsoft Power Point, for Mac& PC, Quark Express.3.3 for Mac, Final Cut for Apple, Adobe Photo shop and Illustrator 10 for Mac and PC, File Maker Pro3.0 for Mac, Page Spinner Html Program, Adobe Acrobat 6.0 for Windows/Mac, HTML Editors such as Dream Weaver, many Coffee Cup brand applications including: Flash Maker, Image-Maper, Html, Banner maker and Form Builder. Professional Experience: Americgas, IT / Customer support March 2013 - June 2013 Performed numerous, complex, Customer Support services for field and in-store service Providers, consulted with our customer base by phone and email. Work with SAPR3 database. Self Employed February 2012 - Present Mac & PC support, Web design, Computer repair. Cigna Healthcare October 2011 - February 2012 IT Support Responsibilities: Supported Private and Corporate clients for: Account password resets. Computer troubleshooting. Account Creation, navigation and update. Secure Email Access and trouble shooting. Provided explanations of various services to new Cigna customers. Works with business and private customers to answer questions and resolve problems related to products and services. Resolved issues within a specified timeframe or referred to a qualified service provider for follow up. Diagnosed customers technical problems and provide creative solutions and alternatives that meet business need Provided just-in-time assistance over the phone as need. Self Employed- Consultant February 2011 - October 2011 Mac & PC support, web design, computer repair. VRW November 2010 - February 2011 IT Customer Support Responsibilities: Called clients and employees of both firms to verify work status or requests for information. Updated data bases of employee files and request databases for changes in work and project status for both companies. Work included the creation of purchase accounts and access accounts for mission critical work. Maintained contact with clients and customers on status of requested work. Self Employed July 2010 - November 2010 Sallie Mae, Philadelphia, PA June 2010 - July 2010 Customer Service Agent, Philadelphia Philadelphia Tax Amnesty Program Responsibilities: Assisted clients to fill out and Process Tax Amnesty forms. Answered questions relating to the Tax...
Posted:
February 11 on Claz
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More About this Listing: IT support and telecomputing Expert
IT support and telecomputing Expert is a Technology IT Specialist Job located in Albany NY. Find other listings like IT support and telecomputing Expert by searching Oodle for Technology IT Specialist Jobs.
IT support and telecomputing Expert is a Technology IT Specialist Job located in Albany NY. Find other listings like IT support and telecomputing Expert by searching Oodle for Technology IT Specialist Jobs.