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IT Infrastructure Support Specialist
Location:
Ottawa
Description:
Job Summary Full-time: 37.5 Hours per week, Monday to Friday Location: On-site at our Ottawa Office (170 Laurier Ave West, Suite 310, Ottawa, ON K1P 5V5) We are looking for an enthusiastic, self-motivated individual to join the Larus team as our IT Infrastructure Support Specialist. In this role, you will be providing technical support via phone, email, and other channels, as well as resolving customer inquiries in a timely manner. The ideal candidate should have excellent problem-solving skills, an aptitude for troubleshooting, and the ability to communicate effectively with customers. Key Responsibilities Provide customer service and technical support to clients; Identify and document software and hardware problems; Perform network administration, including analyzing/designing/improving/maintaining IT infrastructure; Perform system maintenance tasks; Create and maintain user accounts and passwords; Test software and hardware to ensure proper functioning; Identify, analyze, and resolve network and IT security issues; Communicate electronically and in person with computer users experiencing difficulties in determining and documenting problems experienced; Consult user guides, technical manuals, and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize, and maintain a “problems and solutions” log for use by other technical support analysts; Provide users with business systems, network, and Internet support in response to identified difficulties; Set up equipment for employee use, performing or ensuring proper cables, operating systems, or appropriate software installation; Perform Web-server backup and recovery operations; and, Other duties as assigned. Qualifications Some individuals are less likely to apply for a job unless they consider they are a perfect match. At Larus Technologies, we welcome motivated individuals to our diverse and inclusive workplace... Visit ListedBuy for more information.
Company:
Larus Technologies
Posted:
February 2 on ListedBuy
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More About this Listing: IT Infrastructure Support Specialist
IT Infrastructure Support Specialist is a Other Art & Media Jobs Support Worker Job at Larus Technologies located in United States. Find other listings like IT Infrastructure Support Specialist by searching Oodle for Other Art & Media Jobs Support Worker Jobs.
IT Infrastructure Support Specialist is a Other Art & Media Jobs Support Worker Job at Larus Technologies located in United States. Find other listings like IT Infrastructure Support Specialist by searching Oodle for Other Art & Media Jobs Support Worker Jobs.