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IT Helpdesk Support Assistant
Location:
Broken Arrow, OK
Description:
Job Description: Zeeco's Helpdesk positions rotate between phone and floor on a daily schedule. This Tier 1 position provides technology support for a domain environment via phone, email, remote access software, walk-ins & out on the floor. This position is about gathering information, applying common fixes, processing common workflows, and learning from level 2 positions. Must be physically able to move large desktop computers as well as walk to all buildings on campus. Act as the primary customer contact for incoming technical issues Gather required information and logs it in the ticketing system Implement known solutions Provide initial troubleshooting of hardware, software, & Windows Provide a pleasant experience for end users Setup, support, & recover hardware from the environment Reimage computers, install software, process workflows Job Qualifications: A+ Certification Preferred 1+ years of relevant work experience Technology Savvy, Keyboarding, Troubleshooting, Customer Service Microsoft Office Proficiency, Multitasking, Research Difficult Issues Job Posted by ApplicantPro
Company:
Zeeco
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: IT Helpdesk Support Assistant
IT Helpdesk Support Assistant is a Customer Service Help Desk Job at Zeeco located in Broken Arrow OK. Find other listings like IT Helpdesk Support Assistant by searching Oodle for Customer Service Help Desk Jobs.
IT Helpdesk Support Assistant is a Customer Service Help Desk Job at Zeeco located in Broken Arrow OK. Find other listings like IT Helpdesk Support Assistant by searching Oodle for Customer Service Help Desk Jobs.