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IT & Help Desk Team Lead
Location:
Omaha, NE
Description:
IT & Help Desk Team Lead Job Duties: Communicate with all levels of the organization. Serve as the main point of contact for customers seeking technic al assista nce over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers and internal staff. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. P rovide accurate information on IT products or services. Pass on any feedback or suggestions by customers or internal staff to the appropriate internal team. Identify and suggest possible improvements on procedures. Assist in the development and implements/test/document all IVR queues and recordings. Assist with maintaining and managing technology requirements and compliance. Assist with maintaining and managing technology platforms and licenses. Assist with technology budget and get approval through the proper channels. Assist in technology implementation in house, as well as technology liaison with clients. Skills Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with all levels of the organization. Knowledge of contact center and reporting technology. Ability to install and troubleshoot software/hardware and desktop Windows systems, as well as mobile devices. Strong Computer skills with proficiencies in Office 365, Active Directory, Microsoft Exchange, Microsoft Dynamics, Cloud Based Software, and Tableau. Excellent command of the English language, effective use of grammar skills. Demonstrated ability to prioritize tasks. Troubleshooting, Problem Solving, Assisting in Tasks in a Team, Listening, Verbal Communication, Building Relationships, Math Skills, Interpersonal Savvy, Multi-tasking. DEI Competencies Diversity equity and inclusion as a leadership competency is a measure of success within NET. Continuous learning: Commits to continuous learning / improvement in diversity, inclusion, and cultural competence. Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts. Abides by and lives out company values of: Respect for our clients, each other and self Integrity in everything we do Truth open and honest communication with each other and our clients Improvement innovation, creativity and always strives to be our best and do our best Service utmost and foremost Diversity of thought, work and life experiences Fun work hard, play hard Experience High school diploma An associates de gree and/or IT certifications in a technology-related field is a plus 3 years of call center experience Attendance and Punctuality: Regular attendance and punctuality are vital attributes for all employees and critical for our staff as we are the role models for our organization and future leaders . It is important for employees to attend work regularly and to arrive at work on time, because failure to do so detrimentally affects employee morale and productivity throughout North End Teleservices, LLC . This position has no supervisory responsibilities. North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. #Omaha #NET #Professional #Northend
Company:
North End Teleservices
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: IT & Help Desk Team Lead
IT & Help Desk Team Lead is a Customer Service Help Desk Job at North End Teleservices located in Omaha NE. Find other listings like IT & Help Desk Team Lead by searching Oodle for Customer Service Help Desk Jobs.
IT & Help Desk Team Lead is a Customer Service Help Desk Job at North End Teleservices located in Omaha NE. Find other listings like IT & Help Desk Team Lead by searching Oodle for Customer Service Help Desk Jobs.