This listing was posted on HiringThing.
Inside Sales/Customer Service
Location:
Glendale, WI
Description:
Inside Sales/Customer Service GLENDALE, WI Are you a self-starter? Interested in a fast-paced manufacturing environment? Enjoy problem solving and helping customers? GROVER CORPORATION HAS THE PERFECT POSITION FOR YOU! Located in Glendale, WI, Grover Corporation was established in 1929 and is the leading specialty piston ring manufacturer in the US. We ship our products around the world where they are used in large engines hydraulic cylinders, transmissions, air compressors, turbo chargers, shock absorbers and many other applications. Here at Grover, we have an impressive team of employees that believe in and live by our core values of: Customer first Set-up others for success Collaborative Attitude of excellence Deliver results Experience:5 + years of experience in a manufacturing setting5+ years of customer service/inside sales experienceDuties Include:Customer Interactions Provide quotes to customers (include lead times) Manage customer expectations Proactively contact customer and alert of late delivery Respond to customer complaints Set up new customers in ERP and CRM Update CRM and log calls/activities in CRM Email customer apology with shipping tracking number Monitoring and checking account portals for orders, returns, and quality alerts. Discover customer needs and order patterns. Follow up on quotes Grow existing customer sales volumes Create Solutions Collaborate with engineering for new parts Enter quote in CRM Escalate issues to supervisor Finalize order after acceptance Problem Resolution/Customer Advocate Collaborate with Quality on problem solving Track issues on Return Material Authorization form Log investigation in CRM Locate jobs in process Escalate issues to supervisor Work with scheduler for delivery commitment Manage quotes to ship requirements of the customer Coordinate with the organization on new customers Communicate customer needs to the organization Team Grover Back up team members Assist order entry person Attend feasibility meetings Attend one-on-one meetings with supervisor Attend daily roundups Attend all employee meetings Pursue personal development Live core values
Company:
Grover
Posted:
March 18 on HiringThing
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to HiringThing
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Inside Sales/Customer Service
Inside Sales/Customer Service is a Customer Service Customer Service Representative Job at Grover located in Glendale WI. Find other listings like Inside Sales/Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.
Inside Sales/Customer Service is a Customer Service Customer Service Representative Job at Grover located in Glendale WI. Find other listings like Inside Sales/Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.