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HVAC Customer Service Manager
Location:
Douglasville, GA
Description:
Anchor Heating and Air has been serving the Douglasville and surrounding Metro Atlanta area since 1971. We only employ people whom we would trust with our homes and families. We currently have an opening for a Customer Service Manager with excellent leadership skills, strong people skills, and solid computer skills, who can work in a fast-paced, demanding work environment while maintaining a happy and "can do" attitude. This position requires a genuine and friendly phone voice and personality. The ability to manage a team of Customer Service Representatives is paramount. Successful performance in this position will prepare you for advancement within the company. Work Hours: Monday Friday 7:30a - 4:30p, some overtime required Pay Scale: $65,000 - $75,000/annually DOE + benefits Benefits: Comprehensive Benefits: Medical, Dental, Vision, Company Paid Basic Life Flexible PTO Paid Holidays 401k with Company Match Qualifications and Experience: Must pass drug and background screens Proficiency in Word, Excel, and Outlook, as well as general software navigation Familiarity with ServiceTitan would be a plus Some post-high school education from a college, trade school, or military Excellent leadership skills to enhance team productivity and standards of work produced Strong conflict management and problem-solving skills Detail oriented and highly organized with the ability to handle multiple tasks and assignments Possess a strong personal desire for improvement; and the desire to motivate others to be better tomorrow than they are today 3-5 years of experience in Customer Support/Contact Center or Sales support 2+ years of supervising or people management experience, preferred Strong verbal and written communication, interpersonal, presentation, and decision-making skills Customer-focused with the ability to work effectively and professionally Knowledge of multiline phone systems including call routing and workforce management required Excellent time management skills What You Will Do: Supervise, mentor, train, and coach our Customer Service staff Assign to ensure maximum productivity Lead daily and weekly customer success meetings Implement customer service policies and procedures which promote quality of service, productivity, and profitability Communicate customer service standards Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department Review and track any customer complaints and apply solutions Handle complex and escalated customer service issues as the "second voice" Liaise with other company management to support and implement growth strategies Complete projects and tasks assigned by CEO and leadership team Participate in management meetings Speak with and work with customers to ensure their service needs are met Supervise dispatch to ensure proper call assignment Review all prior day's service calls Prepare, maintain, and analyze data reports and records; track service levels, trends, and productivity Ability to delegate responsibilities, give effective feedback, and foster teamwork Isolate and identify opportunities for improvement and work cross-functionally to enhance business processes and work environment Review client concerns, keep Service Manager up to date on progress, and ensure that they are brought to a successful conclusion Deploy all personnel, resources, and discipline necessary to lead the team to achieve budgeted revenue and profits, goals, and objectives
Company:
Anchor Heating & Air
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: HVAC Customer Service Manager
HVAC Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Anchor Heating & Air located in Douglasville GA. Find other listings like HVAC Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
HVAC Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Anchor Heating & Air located in Douglasville GA. Find other listings like HVAC Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.