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Housing Complaint Officer
Location:
Coatham Mundeville
Description:
We are looking for a Property Services Complaints Officer to provide comprehensive and qualitative responses to the resolution of Customer Complaints service Job title – Housing Complaints Officer Location –Farringdon EC1M hybrid working 2 days from home Contract – Temp Ongoing Hours – Full Time The Role Summary Our client is looking for a Property Services Complaints Officer to provide comprehensive and qualitative responses to the resolution of Customer Complaints service Your key duties within the role will include: The responsibility for investigating and responding to, complaints that have been allocated to you Excellent organisational / case management skills, with experience of prioritising your own workload, ensuring that complaints, dissatisfaction, MP, Councillor or Executive enquires are responded to within required timescales. To ensure all complaints and enquiries are dealt with in a professional manner. Good interpersonal skills and the ability to remain calm and resilient in any difficult situation. Proactively liaise with the complainant to keep them informed about progress and manage their expectations regarding a realistic outcome. Having a structured, objective and transparent approach to how you make decisions, being able to backss situations and understand risk Application of creative solutions to streamline and improve current processes Providing support and participating in special project work as and when required I can perform a variety of duties effectively, often changing from one task to another and can manage competing demands. Providing a comprehensive response addressing all issues raised by the complainant. Being financially capable of raising and monitoring compensation requests and recovering costs from contractor where necessary Continuous learning to ensure best practice for complaint handling and resolution To act upon feedback from the Service Improvement Team to improve complaint handling, resolution, and offers. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
May 23 on ListedBuy
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More About this Listing: Housing Complaint Officer
Housing Complaint Officer is a Human Resource Housing Complaint Officer Job at Service Care Solutions located in United States. Find other listings like Housing Complaint Officer by searching Oodle for Human Resource Housing Complaint Officer Jobs.
Housing Complaint Officer is a Human Resource Housing Complaint Officer Job at Service Care Solutions located in United States. Find other listings like Housing Complaint Officer by searching Oodle for Human Resource Housing Complaint Officer Jobs.