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Hotel Front Desk Attendant
Location:
Hilo, HI
Description:
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! 6:45 am -3:15 pm / 2:45 pm - 11:15 pm Weekends are requiredOpen availability preferred Responsibilities: • Mitigate customer complaints as needed• Work with the housekeeping staff to ensure rooms are ready for new guests• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests• Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred• Must have graduated high school, received a GED or equivalent• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills• Has previous experience or working knowledge of Microsoft Office and reservation management systems• Has experience answering telephone calls and troubleshooting stressful situations Compensation: $16 per hour About Company: Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton is 30 mi from Hawaii Volcanoes National Park. All rooms have free WiFi. Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette. The Grand Naniloa Hilo, a DoubleTree by Hilton features an outdoor swimming pool and sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.
Company:
Grand Naniloa Hotel Hilo
Posted:
April 10 on WizeHire
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More About this Listing: Hotel Front Desk Attendant
Hotel Front Desk Attendant is a Clerical Front Desk Receptionist Job at Grand Naniloa Hotel Hilo located in Hilo HI. Find other listings like Hotel Front Desk Attendant by searching Oodle for Clerical Front Desk Receptionist Jobs.
Hotel Front Desk Attendant is a Clerical Front Desk Receptionist Job at Grand Naniloa Hotel Hilo located in Hilo HI. Find other listings like Hotel Front Desk Attendant by searching Oodle for Clerical Front Desk Receptionist Jobs.