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Hotel Front Desk Associate
Location:
Kingston, WA
Description:
The Point Casino & Hotel is currently accepting applications for: Full Time Hotel Front Desk Associate Our philosophy at The Point Casino & Hotel is to proudly deliver a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly demeanor and a willingness to interact and provide fun, professional guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Point Casino & Hotel team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team at all times. Responsible for the: • Successful overall activities related to the Front Desk of the Hotel, • Ensuring smooth and efficient operations. • Represents the hotel to the guests and visitors throughout all stages of the guest's stay. • Assists guests making reservations at the hotel and restaurant(s), • Registering guests into the hotel, • Verifying guest's method of payment, • Following established credit and credit card procedures, • Assigning rooms, provides room keys and accommodates special requests whenever possible. The Hotel front Desk Associate works closely with other departments of hotel and Casino in providing assistance to the guests and their requests, keeps room statuses updated, coordinates requests for housekeeping, maintenance and repair work and maintains guest room key storage and security. QUALIFICATION REQUIREMENTS: • Education: High School diploma or GED required. • Experience: Previous hotel-related experience desired however experience in other guest/customer related positions maybe substituted; must possess effective communication and organizational skills • Language: Must be able to speak, read, write and understand the English language. Must be able to read reports, policy and procedures manuals, safety and technical instructions. Able to understand and respond to inquiries or complaints from others. • Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. • Ability to work flexible hours, varied schedules and at times, a six-day work week; to work under stress and with patience and tolerance as a means to maintain sufficient operational coverage. • Knowledge of local community and local businesses and the ability to communicate this information to guests and visitors of the hotel and Casino. • Excellent customer service relations, communications, and interpersonal skills both written and verbal. • Proficient in the operation of computers, Microsoft Office Suite of products, calculators and point of sale systems. • Ability to work directly with guests, customers and employees, providing information and assistance on a daily basis. • Must establish and maintain cooperative, trustworthy, directional working relationships with other employees. • Must be reliable and punctual. All positions will require you to work evening, weekends & Holidays to include Special Events and Drawings or Promotions Job Posted by ApplicantPro
Company:
Noo-Kayet Development
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Hotel Front Desk Associate
Hotel Front Desk Associate is a Clerical Front Desk Receptionist Job at Noo-Kayet Development located in Kingston WA. Find other listings like Hotel Front Desk Associate by searching Oodle for Clerical Front Desk Receptionist Jobs.
Hotel Front Desk Associate is a Clerical Front Desk Receptionist Job at Noo-Kayet Development located in Kingston WA. Find other listings like Hotel Front Desk Associate by searching Oodle for Clerical Front Desk Receptionist Jobs.