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Helpdesk Technician
Location:
Albany, NY
Description:
About State University Construction Fund: Located in beautiful downtown Albany, NY, the State University Construction Fund is a New York State entity dedicated solely to the State University of New York's building and infrastructure assets at 32 campuses and 3 teaching hospitals. We are an Equal Opportunity / Affirmative Action Employer committed to excellence and diversity. Job Description: The State University Construction Fund (the "Fund") is currently seeking a Helpdesk Technician to join our Information Technology team at our office in Albany, NY.The Helpdesk Technician is responsible for providing user hardware and software support for Fund staff, addressing day to day user issues. This individual will also be responsible for managing technology inventory, deployment and decommissioning of technology hardware. Specific Duties & Responsibilities: Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and network. Tier 1 Helpdesk Support, responding in a timely manner to service issues and requests and escalating requests when necessary. Providing technical support across the Fund (via in person meetings, phone or video conferencing). Troubleshooting and diagnosing technical issues, including remote workers Coordinating onboarding/offboarding of users. Repairing and replacing equipment as necessary. Testing new technology. Performing other duties as directed. Requirements: Bachelor's degree, preferably in information technology or business, and 3 years technical and PC administration experience in a Windows environment of at least 20 users is required. Three additional years of related experience can be substituted for Bachelor's degree. Candidates should have experience in Microsoft 365. Excellent written and verbal skills required. This position does not require a NYS Civil Service examination. Additional Information: Salary range: $53,262.00 - 71,979.00 per year, commensurate with experience and qualifications. Offering a competitive salary and excellent benefits package, including New York State Pension/Retirement, Health Insurance (including Rx, Dental, and Vision), Vacation, Sick, Personal time, 13 paid holidays, Telecommuting, Paid parental leave, and much more! Note on Telecommuting: After six months of employment, employees are eligible to apply and obtain approval through management to telecommute a limited number of days, according to the Fund's Telecommuting Program Guidelines. The State University Construction Fund is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation. Application Instructions: Please complete the application process using our online system. You are not required to complete the employment application at this time. If you are selected to interview for this position, you will be asked to log back in to complete the employment application. PDN-9b726230-18ce-4920-97c2-40ff805de95a
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More About this Listing: Helpdesk Technician
Helpdesk Technician is a Customer Service Help Desk Technician Job at Monster located in Albany NY. Find other listings like Helpdesk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Helpdesk Technician is a Customer Service Help Desk Technician Job at Monster located in Albany NY. Find other listings like Helpdesk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.