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Helpdesk Specialist II
Location:
Herndon, VA
Description:
Job Details Level - Experienced Job Location - Herndon, VA Position Type - Full Time Education Level - BA / BS and / or combination work experience Certification: Security+ Salary Range - Undisclosed Travel Percentage - Undisclosed Job Shift - Ist Shift Job Category - Information Technology Description DEI has an immediate opportunity on a recently re-award ed program for Helpdesk Specialist II with an active Top Secret or Secret Clearance for a DoD customer at Herndon, VA . The Helpdesk Specialist will support an IT Service Desk to provide end-users IT remediation and support to allow I2TS partners to effectively leverage the full capabilities of the available IT services and capabilities in direct support of the mission. The Service Desk serves as the primary point of contact for the delivery of IT services for the Agency by receiving and responding to support requests for hardware/software and systems access. Additionally, the Helpdesk Specialist will provide assistance for all systems/applications under the control of the I2TS. RESPONSIBILITIES The Helpdesk Specialist will support the full range of IT Service Desk functions and responsibilities to include, but not limited to; Capture and reporting of IT Service Desk support metrics Installation, configuration, maintenance, and troubleshooting for all users of the systems Maintain a web-based capability for users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy) Remote access configuration and support for users and external customers as required (supporting telework, off-site travel, and mission or contingency operations) Install, configure, maintain and troubleshoot computer peripherals Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel Provide end-user software and application support Coordinate security and situational awareness concerns with NOSC Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services. The Helpdesk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews. Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction. REQUIRED QUALIFICATIONS Four (4) to Ten (10) years of experience required. Minimum of a Secret Clearance (TS/SCI preferred) DoD 8570 IAT II certification compliance. (Sec+) COMPETENCIES Motivational Support Oral Communication Written Communication Technical Expertise Results-Oriented Teamwork Customer Service Clearance: Top Secret / Secret Defense Engineering, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Company:
Defense Engineering
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Helpdesk Specialist II
Helpdesk Specialist II is a Customer Service Help Desk Specialist Job at Defense Engineering located in Herndon VA. Find other listings like Helpdesk Specialist II by searching Oodle for Customer Service Help Desk Specialist Jobs.
Helpdesk Specialist II is a Customer Service Help Desk Specialist Job at Defense Engineering located in Herndon VA. Find other listings like Helpdesk Specialist II by searching Oodle for Customer Service Help Desk Specialist Jobs.