This listing was posted on The Resumator.
Help Desk Entry Level
Location:
Coraopolis, PA
Description:
Summary American Bridge is currently seeking a Help Desk This position requires a proficient working knowledge of IT and an ability to apply a logical progression. Essential Duties and Responsibilities (1+) years in a “help-desk” type role offering support via phone, email and in-person· Experience with build out of small to midsize LANs (architecture, installation and configuration)· Experience with imaging and deployment of PC’s and laptop devices· Experience with installation and troubleshooting of common PC hardware peripherals· Experience with variety of software installations and software user training· Experience supporting users in a Citrix or Remote Desktop environment (a plus)· Experience providing end user support and management for mobile devices (iOS, Android) Responsibilities: · End-user support for both local office staff and remote workers and respond to and resolve escalated (level 2 type) support issues· Work with Field Operations on remote office IT infrastructure build-out; including planning, procurement and coordination. Must be able to provide on-site installation and configuration of local LAN and network devices (firewall, router, switch, AP’s) and installation of any other IT related hardware or software. Travel required.· On-boarding of new company employees including issuing hardware, creating user accounts and providing new user training· Purchasing and inventory and asset management· Contribute to and maintain IT Dept. documentation and assist with continuing to build out user knowledge base Knowledge/Skills: · Strong customer service support mindset (empathy, urgency, commit, follow-through)· Understanding and familiarity with Local Area Networks (LAN), Wide Area Networks (WAN), and general networking concepts· Ability to install, configure and maintain small to mid-sized LANs· Advanced knowledge and administration of Windows OS (7, 8.1, 10) on PC· Advanced knowledge and administration of Windows Server OS (2008R2, 2012)· Office 365 user and license administration· Active Directory user administration· PC Imaging and Image Deployment· Sound technical knowledge of iOS and Android operating systems and devices· Mobile Device Management a plus· Experience with Citrix or other Remote Desktop / Terminal Service environment a plus Requirements: · Willingness and ability to travel (within US) to perform service calls and installations· Required Hours: 8am-5pm EST· Willingness and ability to work some nights and weekends as required· High school diploma or equivalent level of education required Following Certificates / Training Preferred but Not Required: · Comptia A+· Comptia Net+· Comptia Security+· ITIL· MCSAPowered by JazzHR
Company:
American Bridge Company
Posted:
March 7 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Help Desk Entry Level
Help Desk Entry Level is a Customer Service Help Desk Job at American Bridge Company located in Coraopolis PA. Find other listings like Help Desk Entry Level by searching Oodle for Customer Service Help Desk Jobs.
Help Desk Entry Level is a Customer Service Help Desk Job at American Bridge Company located in Coraopolis PA. Find other listings like Help Desk Entry Level by searching Oodle for Customer Service Help Desk Jobs.