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Guest Services Concierge - Part Time
Location:
Dallas, TX
Description:
JOB SUMMARY The Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures. ESSENTIAL FUNCTIONS OF THE ROLE Greets patients, families and visitors in a friendly professional manner. Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies. Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required. Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed. Maintains standards of customer service excellence. Maintains current information and materials regarding facilities, services and local restaurants and attractions. Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas. KEY SUCCESS FACTORS Knowledge of methods and benefits for providing customer service. Good verbal communication and non-verbal effective listening skills. Skilled in the use of computers and related software applications. Ability to establish and maintain effective working relationships. Ability to focus on crucial patient and guest details. Ability to diffuse anger, collect information and resolve complaints. BENEFITS Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS - EDUCATION - H.S. Diploma/GED Equivalent- EXPERIENCE - Less than 1 Year of ExperiencePDN-9be59480-0277-41ea-85c3-e39a8c3e08fa
Company:
Baylor Scott & White Health
Industry:
Other
Posted:
April 26 on Professional Diversity Network
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Guest Services Concierge - Part Time is a Other Jobs Guest Services Concierge Job at Baylor Scott & White Health located in Dallas TX. Find other listings like Guest Services Concierge - Part Time by searching Oodle for Other Jobs Guest Services Concierge Jobs.
Guest Services Concierge - Part Time is a Other Jobs Guest Services Concierge Job at Baylor Scott & White Health located in Dallas TX. Find other listings like Guest Services Concierge - Part Time by searching Oodle for Other Jobs Guest Services Concierge Jobs.