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Guest Service Agent - Front Desk
Location:
Milwaukee, WI
Description:
A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will you be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for? We are looking for a guest service agent who focuses on our guest satisfaction, has the ability to work and learn all aspects of the front desk to include night audit. Are you a detail-oriented person, who can follow instruction, can handle the occasional tough situation with a guest, and has the flexibility in their schedule to work any shift needed.In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability
Company:
Park Place Hospitality
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Guest Service Agent - Front Desk
Guest Service Agent - Front Desk is a Clerical Front Desk Receptionist, Guest Service Agent Job at Park Place Hospitality located in Milwaukee WI. Find other listings like Guest Service Agent - Front Desk by searching Oodle for Clerical Front Desk Receptionist, Guest Service Agent Jobs.
Guest Service Agent - Front Desk is a Clerical Front Desk Receptionist, Guest Service Agent Job at Park Place Hospitality located in Milwaukee WI. Find other listings like Guest Service Agent - Front Desk by searching Oodle for Clerical Front Desk Receptionist, Guest Service Agent Jobs.