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Guest Experience Specialist
Location:
Wright City, MO
Description:
Position/Title: Guest Experience SpecialistReports to: Vice PresidentExpectations:Support the company's mission, vision and values by exhibiting the following behaviors: excellence and competence, teamwork, innovation, respect, personalization and accountability. Create Maintain and model exemplary experiences for Cedar Lake Cellars' guests.Essential Functions:• Face of Cedar Lake Cellars. Often first point of contact for guests, new hires and vendors. Must leave a lasting, memorable, and positive first impression. • Respond to guest's inquiries in a timely and effective manner, via phone, email, social media, or chat applications.• Collect, track and analyze guest feedback via surveys & reviews and prepare reports. Suggest improvements internally based on the insights gathered. • Track guest experiences across online and offline channels, devices, and touchpoints.• Engage regularly with CLC social media posts, pictures, "what's happening", and engages staff to post.• Document processes and log technical issues, as well as guest compliments and complaints.• Work in collaboration with internal teams such as events, culinary, winery, and finance, to ensure that gaps in the guest experience- irrespective of where they occur in the journey. • Facilitate and maintain all reservation systems including but not limited to firepit, picnic tables and winery dining reservations. • Maintain document and data storage/organization on shared drive. • Organize team meetings and take notes during meetings.• Work in collaboration with marketing to promote CLC on all utilized social media applications. • Assist on weekends as scheduled for winery, events, and culinary.• Fully participate and support all signature events. • Facilitate initial intake/phone screening for non-leadership positions.• Collect, summarize and prepare reports for Plus/Deltas for Signature/Important Dates events
Company:
Cedar Lake Cellars
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Guest Experience Specialist
Guest Experience Specialist is a Production Guest Experience Specialist Job at Cedar Lake Cellars located in Wright City MO. Find other listings like Guest Experience Specialist by searching Oodle for Production Guest Experience Specialist Jobs.
Guest Experience Specialist is a Production Guest Experience Specialist Job at Cedar Lake Cellars located in Wright City MO. Find other listings like Guest Experience Specialist by searching Oodle for Production Guest Experience Specialist Jobs.