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Guest Experience Expert/Bartender
Location:
Seattle, WA
Description:
Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Seattle Downtown - Lake Union is looking to hire a Guest Experience Expert/Bartender. If you think you'd be a great addition to our team, please apply! No experience needed!! Benefits: Medical, dental, and vision offered after qualification period Employee discounts at IHG Hotels worldwide Commuter benefits offered Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply Seattle Paid Safe Sick Leave Vacation time accrued based on hours worked Free parking Job Duties: Deliver the F&B service culture by putting guests at ease, making genuine connections, and creating moments of delight Acknowledge and engage all guests and associates in a positive, helpful manner Adhere to opening / closing checklists Offer suggestions to meet their dietary needs Create and deliver hot coffee or tea options Assist guests with beverages any special seating requests Answer the telephone within three rings with an upbeat tone Present receipts, accept payments, and follow cash handling procedures Clean menus and maintain grab-and-go options Thank guests for their orders and as they leave, invite them to return Relay guest comments and suggestions to the manager on duty Handle assigned house bank and all administrative paperwork Perform basic cleaning tasks as needed or directed by supervisor Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared Replenish supplies based on business forecasts in a timely, efficient manner and inform supervisor of low inventory items Answers questions about Grab 'n Go menu and products Accurately rings up and processes payment for Grab 'n Go order Places Grab 'n Go order in a bag Upsells by offering a beverage or dessert, as applicable Instructs guest on where to get additional condiments or utensils Assists in maintaining a clean and organized Grab 'n Go station Communicates to Runner if additional items are needed for Grab 'n Go Prioritizes needs to ensure positive guest experiences Ensures proper signage is accurate, visible and well maintained, depending on business hours Opens and closes Grab 'n Go station, as applicable for shift Respond appropriately to guest complaints using appropriate service recovery guidelines to ensure total guest satisfaction Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled Stock the condiment station and ensure all tables have full salt and pepper shakers Maintain the cleanliness of all tables, chairs and banquettes Deliver food items to correct table and use the guest name during the presentation Answer questions about items including ingredients and cooking time Restocks Grab 'n Go station as needed, ensuring new product is behind / under older product Maintains a clean and organized Grab 'n Go station throughout the shift Checks for product use by dates, informs manager, and discards according to procedure Complete closing/reconciliation activities Tend bar and maintain a presentable bar counter presentation during service. Have a strong working knowledge of all alcoholic offerings while adhering to the local alcohol standards of service Guide guests through the menu by answering questions about items and offering suggestions to help meet their needs Ensure that the bar area is fully equipped with tools and products needed for service Job Posted by ApplicantPro
Company:
BMI Hospitality Management
Posted:
January 25 on ApplicantList
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More About this Listing: Guest Experience Expert/Bartender
Guest Experience Expert/Bartender is a Restaurant & Food Service Jobs Bartender Job at BMI Hospitality Management located in Seattle WA. Find other listings like Guest Experience Expert/Bartender by searching Oodle for Restaurant & Food Service Jobs Bartender Jobs.
Guest Experience Expert/Bartender is a Restaurant & Food Service Jobs Bartender Job at BMI Hospitality Management located in Seattle WA. Find other listings like Guest Experience Expert/Bartender by searching Oodle for Restaurant & Food Service Jobs Bartender Jobs.