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General Manager, Fairfield Inn & Suites San Bernardino (NEW)
Location:
San Bernardino, CA
Description:
Job Description: We are looking for our new General Manager to join our team at our newly fully renovated Fairfield Inn San Bernardino! This is a unique opportunity for an individual with an entrepreneurial spirit to join our team and lead your updated and modernized hotel on a pathway to success. Job Purpose: The General Manager is responsible for directing and overseeing all operational activities for housekeeping, maintenance, front office, sales, and accounting to maximize revenue and deliver a positive experience and exceptional customer service. They are responsible for providing support, supervision, and guidance to day-to-day staff and guests. They should be an ambassador for the brand and hotel property. Provide leadership and strategic planning to all departments in support of our service, culture, maximized operations, and guest satisfaction.General Manager would also be required to manage between profitability and guest satisfaction measures ensuring that financial performance is optimized, high-quality product and service levels are maintained, and that the hotel is operated in compliance with state federal and local regulations as well as company and brand standards. Responsibilities: Lead/Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Maintain strong knowledge and relationships within the local market and community. Analyze financial reports and Profit and Loss statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develop strategies/reports to improve performance. Coach and support the team to effectively manage occupancy, rates, wages, and controllable expenses. Establish performance and development goals for team members and provide mentoring, coaching, and regular feedback to enhance performance. Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters. Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Ensure service, technical skills, and other training requirements at the property are met. Establish and maintains open, collaborative relationships with direct reports and the entire team. Drive improvement in guest satisfaction goals Bring line items within budget by making all necessary corrections to operational procedures. Responsible for the physical welfare of the property. (This includes monitoring all maintenance repairs, alterations and preventative programs at the hotel). Maintain the property at the highest levels of cleanliness and condition to ensure at the minimum an "Acceptable" rating or above on brand evaluations. Making sure all guests receive a high quality of service Oversee HR related actions in accordance of company rules and policies Planning budgets, setting sales targets and managing accounts Analyzing sales figures and producing reports Recruiting, training and supervising staff Meeting and greeting guests Handling complaints and overseeing the service recovery procedures. Organizing building operations and develop programs and initiatives to increase team engagement that are aligned with the hotel's service philosophy Making sure that the hotel meets health, safety and security regulations and licensing laws. Hold regular briefings and meetings with all head of departments. Act as a final decision maker in hiring a key staff members. Available to work when needed, including weekends, holidays, and nights. Skills: Strong analytical thinker. Excellent oral, written, interpersonal, and training communication skills. Excellent Guest relations skills especially in creating "special touches" and resolving Guest concerns. Strong analytical skills including trend analysis and the ability to develop new tactics to resolve problems. Good computer skills especially word processing, hotel operating systems, and spreadsheet creation. Excellent Time Management skills be able to manage one's own time and the time of others. Be knowledgeable about your Property's layout, facilities, and services so that you can answer questions from Guests. Know emergency procedures, Safety Data Sheet (SDS), safety precautions, and safest work habits. Able to work a varied schedule including holidays, weekends, and nights as the business dictates. Able to clearly communicate to employees, Guests, vendors & Corporate Executives. Must work well in stressful high-pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems, as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the need. Must be able to work with and understand financial information and data and basic arithmetic functions. A strong understanding of P&L statements and the ability to react with impactful strategies Experience: Bachelor's degree preferred. Minimum 3 years of hotel management experience, preferably in both Rooms and Food and Beverage. Proven leadership qualities, a minimum of 5 years of hands-on management experience. Experience training, developing of others. Knowledge of hotel operations, including sales/marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and Brand. Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Computer Skills : General Managers must have sufficient computer skills that will allow them to be able to use,in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited tothe following: Microsoft Office Property Management System (PMS) programs Daily Revenue System (DRS) programs Central Reservation System programs Payroll programs Company-issued internet browser programs Company-issued electronic mail programs Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to membership in any protected class. If I need any accommodation in order to do the activities, duties, and/or responsibilities listed in this job description, I understand that it is my responsibility to notify Human Resources of that need so that they can determine if a reasonable accommodation is possible. Those who are ineligible to work in the United States will not be considered.
Company:
WS Management
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: General Manager, Fairfield Inn & Suites San Bernardino (NEW)
General Manager, Fairfield Inn & Suites San Bernardino (NEW) is a Production General Manager Job at WS Management located in San Bernardino CA. Find other listings like General Manager, Fairfield Inn & Suites San Bernardino (NEW) by searching Oodle for Production General Manager Jobs.
General Manager, Fairfield Inn & Suites San Bernardino (NEW) is a Production General Manager Job at WS Management located in San Bernardino CA. Find other listings like General Manager, Fairfield Inn & Suites San Bernardino (NEW) by searching Oodle for Production General Manager Jobs.