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Full Time CSR
Location:
Royal, IL
Description:
POSITION: Full-Time Customer Service Representative SCHEDULE: M-F 7:30a-2:30p with 30 minute lunch, Saturday 7:30a-12:00p, estimated 32-37 hours per week QUALIFICATIONS: Must have excellent customer service skills, cash handling, and great attendance record. Banking experience preferred but not required. Must have the ability to learn software programs, internal policies & procedures, and be accurate and confidential. BENEFITS: 401(k) match, employer contribution to medical plan premium and HSA account, free life insurance, immediate paid time off. POSITION DESCRIPTION: Customer Service Representatives (CSRs) are often the first point of interaction for customers. They enjoy people, are naturally friendly, have a positive attitude, and are able to handle detailed work. These attributes help the CSR build a relationship with our customers. As a member of the front-line customer service team, CSRs must be able to listen to customers’ needs and satisfy those needs with appropriate bank products or personnel. In addition, a CSR I have attained full proficiency of all teller duties and has the experience to train and assist less experienced Tellers. PRIMARY DUTIES: Demonstrate good risk management decisions, including displaying good judgement and solid knowledge of guidelines for fraud prevention and robbery. Use knowledge and experience to assist less experienced Tellers with questions and further training. Handle incoming mail transactions, stamping mail daily and taking to post office. Answer incoming telephone calls and transfer to the appropriate person if needed. Answer more complex customer inquiries regarding interest rates, service charges, account histories and researches and/or refers customer to proper department if necessary. Assist customers with routine transactions such as deposits, withdrawals, and transfers. Accept loan payments and advances, verify amount and account to apply to, issue receipts as needed. Completes wire forms and moves the transaction to the next step in the process. Complete and log night deposits. Identify counterfeit currency. Process customer orders for cashiers’ checks and personal/business account checks. Maintain appropriate logs: cashier’s checks, cash, money orders, CTR’s and etc. Ensure teller station is properly supplied, count and roll change. Buy and sell currency to and from the vault as necessary, while ensuring that teller drawer cash limits aren’t exceeded. Balance teller drawer daily. Balance the vault. Offer Notary Services. Assist customers with internet banking issues including password resets and bill pay questions. Verification and authorization of internet banking access. Open/Close basic accounts, completing the appropriate paperwork and disclosures. Process teller transactions and proof images. Rent, surrender, and admit customers to safe deposit box vault and assists with entry to box. Understand bank products and services and cross-sell them to bank customers. Complete training required by management. Complies with BSA/AML training and reports all suspicious activity to BSA officer. Compliance with all bank policies and regulations. All other duties as might be assigned to you. NOTE: This job description does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Equal Opportunity Employer: Minority/Female/Disability/Veteran Powered by JazzHR
Company:
Longview Capital
Posted:
April 19 on The Resumator
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More About this Listing: Full Time CSR
Full Time CSR is a Customer Service Customer Service Representative Job at Longview Capital located in Royal IL. Find other listings like Full Time CSR by searching Oodle for Customer Service Customer Service Representative Jobs.
Full Time CSR is a Customer Service Customer Service Representative Job at Longview Capital located in Royal IL. Find other listings like Full Time CSR by searching Oodle for Customer Service Customer Service Representative Jobs.