This listing was posted on Tip Top Job.
Front Desk Team Lead
Location:
Breckenridge, CO
Description:
Create Your Experience of a Lifetime Come work and play in the mountains Whether it's your first:time seeing snow or you were born on the slopes, joining our team means discovering (or re:discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, youll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40 retail discounts, the chance to grow through Epic Service : our leading training and development experience, and wellness benefits to fuel your success. Candidates for year:round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits :Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons :MORE employee discounts on lodging, food, gear, and mountain shuttles:401(k) Retirement Plan :Employee Assistance Program :Excellent training and professional development :Referral Program Full Time roles are eligible for the above, plus: :Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours):Free ski passes for dependents :Critical Illness and Accident plans Job Specifications: : Outlet: Gravity Haus: Expected Pay Range: 23.00 : 25.99 / hour: Shift Availability: Full Time The Front Desk Supervisor will be responsible for the daily supervision of the front desk operations; will provide guidance and leadership to the Front Desk Agents ensuring consistent quality customer service is delivered. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on good judgment and Resort standards. Assign and instruct Front Desk Agents in details of work, observe performance and encourage adherence to standard procedures. : Oversee the registering of guests, issuing of room keys, providing information, and processing payments for stay and all guest room move requests according to standards.: Assist with training new and existing front desk agents on the check in and checkout procedures adhering to standards and ensuring quality service.: Using and supervising the hotel HOTSOS system, ensuring all items are being entered and followed up on.: Supervise the day to day front desk operations includingthe check in and checkout procedures; ensuring rooms have been checked out and thatguests bills are correct. Follow the daily check list and ensure all team members are completing the check list.: Communicating withhousekeeping as to the status of rooms, room moves, early arrivals/departures and guest requests.: Conduct site tours of hotel guest rooms and general areas when needed.: Assist the Manager on Duty with executing the upgrade program, training staff on the upgrade process and maximizing on upgrade opportunities.: Act as the Manager on Duty when necessary and carry out the duties required of a manager.: Assisting the Manager on Duty with guestissues and requests.: Handles confidential information, including guest records, with a high degree of integrity.: Attends company affiliated training and development classes when deemed necessary.: Other duties as assigned Job Requirements: : Previous hotel experience required: Previous supervisory experience required: Must have a valid US Drivers License and satisfactory driving record: Proficiency in Microsoft Office preferred: Must be able to perform under
Posted:
April 6 on Tip Top Job
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More About this Listing: Front Desk Team Lead
Front Desk Team Lead is a Clerical Front Desk Receptionist Job located in Breckenridge CO. Find other listings like Front Desk Team Lead by searching Oodle for Clerical Front Desk Receptionist Jobs.
Front Desk Team Lead is a Clerical Front Desk Receptionist Job located in Breckenridge CO. Find other listings like Front Desk Team Lead by searching Oodle for Clerical Front Desk Receptionist Jobs.