This listing was posted on Oasis Applicant Tracking.
Front Desk Manager
Location:
Captiva, FL
Description:
Our Company:Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our Property:Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values:We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% Commuter and Company-paid Toll Programs POSITION OVERVIEW The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Position is responsible for supervising the daily operations of the Front Desk area. The major areas of supervision include (but not limited to) Front Desk Agents, PBX Operators & Reservation Coordinators. Will also have exposure to working with international students. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints. ESSENTIAL FUNCTIONS Supervise the Front Desk employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications, and recommend discipline and termination, as appropriate. Ensure compliance with brand and company training, using the steps to effective training according to Timbers Company standards. Conduct onboard training with new associates along with 30-60-90-day check-ins. Front Desk Manager would be heavily involved with Front Desk employee performance reviews. Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments. Attend daily, weekly, and monthly staff meetings and provide training when appropriate. Focus the Front Desk Department on their role in contributing to the guest service scores. Monitor all V.I.P.'s, special guests, and requests. Review daily Front Desk work and activity reports generated by Night Audit. Assist the General Manager and Engineering/Security Department in implementing and maintaining emergency procedures. Participate in the required M.O.D. program as scheduled; creation of reports as follow up and accountability. Will be involved with producing reports for the following day such as in-house guests, arrivals, and daily activities sheets for morning meetings. Supervise the daily operations of the Front Desk areas to comply with the company standards and safety regulations and to ensure an optimal level of quality service and hospitality are provided to the resort guests. Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction. Plan and direct the transportation needs for groups, corporate customers & individual guests to assist the Sales Dept. and attract and retain customers by providing top quality service. Plan, implement and supervise the maintenance/sanitation program for the vehicles, equipment, and Guest Service areas to protect the assets, ensure optimum performance and guest and employee safety and satisfaction. Provide information and assist guests as an acting concierge in recommending area restaurants, community events, resort activities, etc. to ensure optimum guest satisfaction. Monitor and control the Front Desk's budget to minimize expenses. Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report, and maintain close observation of daily house count. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. Ensure all end of the month report dates are met, i.e., Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc. Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain clean financials regarding Purchase Orders, vouchering of invoices and checkbook accounting. Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. Ensure correct and accurate cash handling at the Front Desk. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. POSITION REQUIREMENTS Education: 2 years college degree and 3 or more years of related experience or a 4-year college degree and at least 1 year of related experience (management or hospitality fields is preferred) Experience: At least 5 years of progressive experience in a hotel or resort setting experience Required: Supervisory experience is a must Required: Must be proficient in operating systems {SMS HOST, HotSOS, iHotelier, Safelok to name a few}, Microsoft 365 processes such as Excel, Word, PowerPoint; software maintenance, report generation and analysis. Required: Must have a valid driver’s license, motor vehicle background check will be completed REQUIRED KNOWLEDGE Knowledge of: Applicable laws, codes, and regulations Policies and procedures of the department SKILLS AND ABILITIES Using initiative and independent judgment within established procedural guidelines. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds. Ability to give attention to detail. Ability to handle multiple tasks. Must work well in stressful, high-pressure situations while maintaining composure To be available to work evenings, weekends, or holidays. Good judgment with the ability to make timely and sound decisions Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Commitment to excellence and high standards Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Ability to effectively communicate with people at all levels and from various backgrounds. WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOURS REQUIRED 40 - 50 hours per week, flexible schedule, will be required to work weekends and/or holidays. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).
Company:
South Seas
Posted:
April 3 on Oasis Applicant Tracking
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More About this Listing: Front Desk Manager
Front Desk Manager is a Clerical Front Desk Manager, Front Desk Receptionist Job at South Seas located in Captiva FL. Find other listings like Front Desk Manager by searching Oodle for Clerical Front Desk Manager, Front Desk Receptionist Jobs.
Front Desk Manager is a Clerical Front Desk Manager, Front Desk Receptionist Job at South Seas located in Captiva FL. Find other listings like Front Desk Manager by searching Oodle for Clerical Front Desk Manager, Front Desk Receptionist Jobs.