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Front Desk Agent | Front Desk Receptionist in Clerical Job at Split Rock by Bel Air Collection in 1

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Front Desk Agent

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Location:
Lake Harmony, PA
Description:

Overview: The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Balance and prepare individual paperwork for closing of shift according to hotel standards.
Company:
Split Rock By Bel Air Collection
Posted:
April 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Front Desk Agent
Front Desk Agent is a Clerical Front Desk Receptionist Job at Split Rock by Bel Air Collection located in Lake Harmony PA. Find other listings like Front Desk Agent by searching Oodle for Clerical Front Desk Receptionist Jobs.