This listing was posted on The Resumator.
Flagship Venue Manager
Location:
Las Vegas, NV
Description:
Description: Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDS TM Experience, The Office Experience, and Harry Potter: Magic at Play. OGX will be opening an interactive walk-through experience in Las Vegas this summer, and is looking for a Flagship Venue Manager to hire and guide world class Guest Services teams to run our portfolio of experiences. This position will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. They will lead a team of managers, front line supervisors, and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience onboarding and payroll processing, values creating a positive and fun work environment, and has strong communication and training skills. The annual salary range for this position is $68,000 - $75000. Responsibilities Guest Experience: Implement, train, and promote guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff Track guest feedback and reviews and coordinate experience initiatives with Guest Experience manager and Director of Guest Experience to achieve and maintain a quality guest experience Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite Property Management team People and Culture: Recruit, interview, and hire daily operational staff including experiential personnel, box office, show services, and other necessary personnel Assist in the training and creation of reference materials for all operations staff Communicates company vision, customer-service expectations, corporate directives, and incentives to all location employees Oversee payroll and ensure on time and accurate payroll reporting weekly in partnership with human resources Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met Operations: Oversee the implementation and compliance of all health and safety protocols to ensure a safe and clean environment for staff and guests Manage and participate in MOD (Manager on Duty) rotation Oversee on-site day-to-day operations including, but not limited to: ticketing, POS management, attraction operations, guest services, custodial services, security services, on-site marketing, on-site groups & events, photo opportunities, and coat check Develop, manage, and approve line schedules for all operations staff Ensures a strong Health and Safety culture is maintained Financial & Administrative: Responsible for meeting budgeted labor goals and adjusting the labor schedules based on demand. The Venue Manager will be expected to monitor and react to fluctuating staffing requirements in conjunction with the Director of Guest Experience Monitor third party operators and vendors to ensure they provide services consistent with company standards Works with OGX Marketing team and assists with media and influencer visits Maintains relationships with local organizations and landlord Assists with special company projects as may be needed Any and all duties as assigned Requirements 4+ years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business Bachelor’s degree or equivalent experience Exceptional communication skills, both written and verbal Organized and detail oriented Ability to multitask effectively Maintains composure under pressure and enjoys working in a fast-paced and fluid environment Ability to work weekends and holidays Benefits: Health benefits including medical, dental, and vision Individual Retirement Account Commuter benefits Paid vacation and sick leave Why work at OGX: For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply. Powered by JazzHR
Company:
Original X Productions
Posted:
April 19 on The Resumator
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More About this Listing: Flagship Venue Manager
Flagship Venue Manager is a Executive Manager Job at Original X Productions located in Las Vegas NV. Find other listings like Flagship Venue Manager by searching Oodle for Executive Manager Jobs.
Flagship Venue Manager is a Executive Manager Job at Original X Productions located in Las Vegas NV. Find other listings like Flagship Venue Manager by searching Oodle for Executive Manager Jobs.