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Field Services Representative
Location:
Greenville, SC
Description:
JOB SUMMARY The purpose of this classification is to turn on or turn off water services, dispatch work orders, and perform a variety of additional duties related to the meter readings and inspections of customers served by Greenville Water. ESSENTIAL JOB FUNCTIONS OF FIELD SERVICE REPRESENTIVE: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Verifies service information on all meter sizes to ensure proper identification, initiates or terminates water service and obtains meter readings on all accounts requesting change to enable proper billing. Assists customers in the resolution of service problems and leaks by answering questions and providing information, in order to enhance customer relations. Communicates with customers to increase awareness of problems observed while on site, policies, and guidelines. Maintains motor vehicles, equipment and supplies necessary to complete assigned tasks. Routes work orders. Conducts pressure and flow tests to determine need for repairs. Turns water service on or off and/or transfers service for customers; turns services off in emergencies, as required. Reviews and verifies meter readings indicating high or low consumption; checks for and reports meter condition and leaks. Disconnects/Locks service for non-payment, returned checks, contract requirements; and reconnects service as directed. Makes and reviews drawings to determine crossed accounts and meter locations and reports finding to appropriate department. Responds to and completes work orders from Customer Service and Building. Advises Customer Service of possible problems; receives and responds to customer inquiries, complaints and requests for service. Troubleshoots problems with automated meter readings units and electronic radio transfers; replaces equipment as needed. Inspects and reports broken cut-offs, boxes, and leaks at meter, including suspected tampering. Maintains work vehicle. Installs and calibrates automated meter reading program units. Performs installation/removal of water meters. Prepares and installs new AMR equipment; photographs old registers; replaces unresponsive AMR equipment; and maintains related records. Participates in employee training as assigned. Performs all duties in accordance with Greenville Water safety policies and procedures. Ensures proper maintenance and cleanliness of work vehicle. Performs meter-reading duties as necessary. Works after-hours duty as scheduled or needed. Prepares and submits routine reports, records, forms, etc., as required, in a timely and accurate manner. Participates in the maintenance of positive customer relations. Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, other supervisors and employees, customers, and the general public. ADDITIONAL JOB FUNCTIONS: Delivers/picks up mail, packages, orders, etc., as needed. Performs related duties as required. FIELD SERVICES REPRESENTATIVE TRAINEE MINIMUM QUALIFICATIONS: A High School Diploma or GED, supplemented by three (3) years of experience with meter reading/maintenance and/or general electrical service and repair work, is preferred; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid South Carolina driver’s license, and obtain CPR and First Aid certifications within six months of hire. FIELD SERVICES REPRESENTATIVE MINIMUM QUALIFICATIONS: In addition to the Minimum Qualifications for a Field Services Representative Trainee:Must have worked for at least 1 year as a Field Services Representative Trainee for Greenville Water or the equivalent with another Water Utility. And, must have attended Driver Safety Training (4 hour class). PERFORMANCE APTITUDES: Data Utilization : Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships. Human Interaction : Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations. Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. Operates a vehicle, a hand-held computer, two-way radio, meter locator, gas leak detector, hand and power tools, general office, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software. Verbal Aptitude : Requires the ability to utilize a wide variety of reference and descriptive data and information. Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring. Functional Reasoning : Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Situational Reasoning : Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria. ADA COMPLIANCE: Physical Ability : Tasks require the ability to exert heavy physical effort, typically involving some combination of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of heavy weight (50-100 pounds). May involve making repetitive motions.Tasks require the ability to express or exchange ideas by means of the spoken word, and engage in those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.Tasks require the ability to perceive the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Sensory Requirements :The visual acuity requirements include color, depth perception, and field of vision.The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.The worker is required to have visual acuity to operate motor vehicles or heavy equipment.The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.). Environmental Factors :Essential functions are performed in both inside and outside environmental conditions. May require exposure to adverse atmospheric conditions, temperatures, and hazards. The worker is required to function in narrow aisles or passageways. The worker is exposed to infectious diseases. Job Posted by ApplicantPro
Company:
Greenville Water
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Field Services Representative
Field Services Representative is a Jobs Field Services Representative Job at Greenville Water located in Greenville SC. Find other listings like Field Services Representative by searching Oodle for Jobs Field Services Representative Jobs.
Field Services Representative is a Jobs Field Services Representative Job at Greenville Water located in Greenville SC. Find other listings like Field Services Representative by searching Oodle for Jobs Field Services Representative Jobs.