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Field Service Technician-Houston Houston, TX
Location:
Houston, TX
Description:
Field Service Technician-Houston Houston, TX, USA Req #2005 Friday, December 1, 2023 Field Service Technician Job Description-Houston AreaReporting to the Field Services Manager, the Field Service Technician's primary function is the installation, repair, maintenance, and management of both Sharp and Pregis Packaging and Sharp Systems/Equipment, with predominate focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.Job Location Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. General territory radius of 150 miles. Average of 5 to 8 overnights per month. Overtime as required.Job Responsibilities Provide in-field support and development of material delivery systemsComprehensive preventative maintenance scheduling, machine tracking and material usage monitoringPerform demonstrations of Pregis systems and train end-users on operation and maintenanceFilm/consumable and machine trouble shooting and quality control reportingSatisfying, in a timely and complete fashion, the required service-related documentationEnsures minimum errors or omissions in servicing equipment which may result in excessive customer calls, customer dissatisfaction and possible damage to the equipment.Performs inspections and advises customers on methods to minimize downtime and interruptions.Provides solutions to technical problems, is the proficient service analyst on all assigned products and maintains knowledge of functions and applications of assigned products.Accurately prepares required paperwork as assigned.Assists in the quote process for jobs requested by the Sales department, when applicable.Helps maintain and control the parts inventory and service tool inventory. Monitors service billing to customers, assures proper records and reports completion of service work.Tests, corrects and debugs operating routines, and assists others in doing the same.Coordinates and supports field tests of new products, product updates or field change orders. Analyzes equipment performance and prepares necessary reports or records.Maintains an accurate and up to date record on all co-assigned parts and tool inventories.Understands and adheres to the financial and operations policies and procedures Experience and Skills Associates Degree or equivalent from 2-year college preferredAt least 5 years of related experience and/or training preferredMechanical assembly skills and ability to read blueprints/manuals requiredStrong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude requiredExcellent communication skills paired with the ability to effectively engage with both internal and external customers at all levelsAbility to work successfully with little to no direct supervisionEffective time management and cost control skillsA clean driving record is required (company car is provided)Availability to travel daily Monday to Friday within a territory radius of 150 miles with 5 to 8 overnights per monthAbility to occasionally lift or move up to 25 lbs requiredFamiliarity with Microsoft Office applications. #pp Other details Job Family Field Service Job Function Field Service Pay Type Salary Travel Required Yes Travel % 25 Apply Now initStaticMap(true); {"@context":"","@type":"JobPosting","title":"Field Service Technician-Houston","datePosted":"2023-12-01T00:00:00","validThrough":null,"description":"Field Service Technician Job Description-Houston AreaReporting to the Field Services Manager, the Field Service Technician's primary function is the installation, repair, maintenance, and management of both Sharp and Pregis Packaging and Sharp Systems/Equipment, with predominate focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.Job Location Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. General territory radius of 150 miles. Average of 5 to 8 overnights per month. Overtime as required.Job ResponsibilitiesProvide in-field support and development of material delivery systemsComprehensive preventative maintenance scheduling, machine tracking and material usage monitoringPerform demonstrations of Pregis systems and train end-users on operation and maintenanceFilm/consumable and machine trouble shooting and quality control reportingSatisfying, in a timely and complete fashion, the required service-related documentationEnsures minimum errors or omissions in servicing equipment which may result in excessive customer calls, customer dissatisfaction and possible damage to the equipment.Performs inspections and advises customers on methods to minimize downtime and interruptions.Provides solutions to technical problems, is the proficient service analyst on all assigned products and maintains knowledge of functions and applications of assigned products.Accurately prepares required paperwork as assigned.Assists in the quote process for jobs requested by the Sales department, when applicable.Helps maintain and control the parts inventory and service tool inventory. Monitors service billing to customers, assures proper records and reports completion of service work.Tests, corrects and debugs operating routines, and assists others in doing the same.Coordinates and supports field tests of new products, product updates or field change orders. Analyzes equipment performance and prepares necessary reports or records.Maintains an accurate and up to date record on all co-assigned parts and tool inventories.Understands and adheres to the financial and operations policies and proceduresExperience and SkillsAssociates Degree or equivalent from 2-year college preferredAt least 5 years of related experience and/or training preferredMechanical assembly skills and ability to read blueprints/manuals requiredStrong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude requiredExcellent communication skills paired with the ability to effectively engage with both internal and external customers at all levelsAbility to work successfully with little to no direct supervisionEffective time management and cost control skillsA clean driving record is required (company car is provided)Availability to travel daily Monday to Friday within a territory radius of 150 miles with 5 to 8 overnights per monthAbility to occasionally lift or move up to 25 lbs requiredFamiliarity with Microsoft Office applications.#pp ","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Pregis","logo":""},"jobLocation":({"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"","addressLocality":"Houston","addressRegion":"Texas","postalCode":null,"addressCountry":"US"}}),"jobLocationType":null,"baseSalary":{"@type":"MonetaryAmount","value":{"@type":"QuantitativeValue","value":null,"minValue":null,"maxValue":null,"unitText":"YEAR"}}} Houston, TX, USA Share this job:
Company:
Pregis
Posted:
January 2 on WhatJobs
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More About this Listing: Field Service Technician-Houston Houston, TX
Field Service Technician-Houston Houston, TX is a Customer Service Field Service Technician Job at Pregis located in Houston TX. Find other listings like Field Service Technician-Houston Houston, TX by searching Oodle for Customer Service Field Service Technician Jobs.
Field Service Technician-Houston Houston, TX is a Customer Service Field Service Technician Job at Pregis located in Houston TX. Find other listings like Field Service Technician-Houston Houston, TX by searching Oodle for Customer Service Field Service Technician Jobs.