George Mason University
This listing was posted on Broadbean.
Engagement Center Manager
Location:
Fairfax, VA
Description:
Department: Advancement and Alumni RelationsClassification: GMU WorkerJob Category: Part-Time / Hourly WageJob Type: Part-TimeWork Schedule: Maximum 29 hours/week; requires some evenings and weekendsLocation: Fairfax, VAWorkplace Type: On Site RequiredSalary: Salary commensurate with education and experienceCriminal Background Check: YesAbout the Department:The Office of Annual Giving generates annual financial support for academic programs, student scholarships, and special campus initiatives. Funds are raised through telephone, direct mail, digital, and micro-campaigns. Annual Giving is responsible for alumni donor participation, which is a campus priority.The Office of Advancement and Alumni Relations division is a comprehensive development and alumni relations enterprise with a staff complement of approximately 135 FTE. Functional units within Advancement include development/fundraising, alumni relations, donor relations and stewardship, advancement communications, special events, gift processing, research, prospect management, gift planning, corporate and foundation relations, information systems and management, and infrastructure services.Advancement and Alumni Relation's mission is to build strong, lifelong relationships with George Mason University's alumni and constituents, while matching their philanthropic interests with the university's aspirations and priorities. The division is committed to serving the needs of the university, our alumni, and the greater community by providing access to quality education and lifelong learning. Respect, service, integrity, collaboration, diversity, transparency, and creativity are the values that guide our work and culture.About the Position:With oversight from the Director, the Engagement Center Manager coordinates a year-round acquisition, cultivation, and engagement program not only utilizing the Engagement Center (phonathon), but also various other resources available for donor acquisition and retention activities to increase giving among alumni, parents, students, faculty, and staff. This position works in a call center with moderate noise levels.Responsibilities:Manages Engagement Center: * Manages the day-to-day operations of the Engagement Center through recruiting, training, and oversight of student engagement agents; * Maintains accurate and timely records using appropriate software and follows George Mason University and GMUF policies and procedures; * Ensures all donor records are clear, complete, and accurate; * Provides analysis of overall program to the Director and unit colleagues; * Implements the strategic solicitation and engagement of alumni, parents, faculty, and staff of the university by managing the execution of annual solicitation messages, segmentation, strategy, ask amounts, and all other aspects involved in project creation and completion through the Engagement Center; * Monitors overall program and student caller schedule; * Develops calling schedule based on analysis of past calling; * Uploads appropriate data to Engagement Center database for student callers; * Analyzes historical data and current year statistics to include suggestions, recommendations, and solutions to running a more efficient Engagement Center; * Works with internal and external vendors that perform Annual Support Services for George Mason University, including PhoneIQ, writers, etc; * Partners with other teams such as Human Resources to ensure the Engagement Center is effectively staffed throughout the calling season; * Writes scripts for students to use when calling various segments; and * Enforces Engagement Center's policies and procedures. Assist with Seasonal Campaigns: * Partner with other members of the Annual Giving Team to create strategy, communications tactics, Engagement Center plans, and student advancement ideas in relation to Mason Vision Day (university giving day) and Season of Giving campaigns. Performs Other Related Duties as Assigned: * May be required to take on additional work as needed to ensure smooth operations; * Handles all space and equipment issues related to the Engagement Center; * Responds to donor inquiries and concerns as appropriate; * Seeks out opportunities to improve office operations and make recommendations for their implementation; * Demonstrates ability to take initiative along with following through on specific requests; and * Exhibits independence in decision making. Required Qualifications: * Entrepreneurial skills and ability to take ownership of the Engagement Center, utilizing innovation and creativity to advance and improve productivity, participate in discussions, and develop/recommend creative solutions; * Excellent written communication, and research and organizational skills; * Proficient in the use of computers and related software, such as Microsoft Office; * Ability to work effectively with others both in the department and external colleagues; ability to work in autonomous capacity as well as part of a collaborative team environment; * Ability to learn new software quickly; * Ability to provide effective follow-up and follow-through regarding individual and team performance; and * Ability to meet deadlines and work under pressure. Preferred Qualifications: * Supervisory or leadership experience working directly in a higher education fundraising focused Engagement Center; * Experience working in an annual giving program; * Frontline fundraising experience; * Skill in effective team management; * Knowledge of PhoneIQ software or similar software; and * Knowledge of Salesforce, Affinaquest or similar. Instructions to Applicants: For full consideration, applicants must apply for the Engagement Center Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.Posting Open Date: March 14, 2024For Full Consideration, Apply by: March 28, 2024Open Until Filled?: YesMason Ad StatementMason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition.Equity StatementGeorge Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.Campus Safety InformationMason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/
Company:
George Mason University
Posted:
March 15 on Broadbean
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More About this Listing: Engagement Center Manager
Engagement Center Manager is a Teaching Manager Job at George Mason University located in Fairfax VA. Find other listings like Engagement Center Manager by searching Oodle for Teaching Manager Jobs.
Engagement Center Manager is a Teaching Manager Job at George Mason University located in Fairfax VA. Find other listings like Engagement Center Manager by searching Oodle for Teaching Manager Jobs.