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Encova Insurance will have a need for an Intern
Location:
Charleston, WV
Description:
Encova Insurance will have a need for an Intern, Service Desk Analyst for either our Charleston, WV or Columbus, Ohio offices. This is a full-time summer internship for the 2024 summer and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. In this role, you will work a hybrid schedule with days in office each week. *We can also consider students who can work a part-time schedule beginning earlier spring 2024.*This role will report to the Team Lead Infrastructure and Operations - Service Desk.Pay=$22.00 per hourEncova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our fourth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!JOB OBJECTIVE:The Intern, Service Desk Analyst will be exposed to all facets of our organization's Infrastructure and Operations Department. They will spend time on the Service Desk answering the phone, work with the Service Desk Analysts in problem resolution and hardware and software installation. The Intern, Service Desk Analyst will be exposed to UNIX and Storage Administration, Network Administration, Server Administration, and Voice Over IP (VoIP) Administration. The position will also work on general Infrastructure management and administration, and on tasks related to IT Asset Management, IT Project Management and Service Desk Management.ESSENTIAL FUNCTIONS: 1. Respond to incoming user phone calls and walk-up requests.2. Provide First-level support of various technology hardware and software issues and requests.3. Troubleshoot technology issues to resolution or escalate in accordance with defined procedures.4. Triaging incoming incidents and requests then routing to appropriate support team.5. Document user interactions, actions taken, and resolutions within the ticketing management system.6. On behalf of IT users, follow up with support teams regarding the status and expected completion of incidents and requests.7. Follow up with IT users to gather more information, confirm their issue was resolved, or ensure the requested service was provided.OTHER FUNCTIONS: 1. Coach users on the installation and use of company provided technology hardware and software.2. Research issues and/or interact with co-workers to find solutions.3. Recommend improvements to the IT Service Desk operations, standards, and procedures.4. Other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIES:Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.Preference may be given to those pursuing a degree in Management Information Systems (MIS) or Computer Science.This position has been evaluated in accordance with the Americans with Disabilities Act.Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.This description reflects the nature and level of work performed by associates in this is not an all-inclusive inventory of duties, responsibilities and qualifications provides an accurate overview of the work and skills needed to perform this position.Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.Ready to join our team?At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.What you can expect from usJoin our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.Encova Insurance is an EOE/E-Verify employer.
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More About this Listing: Encova Insurance will have a need for an Intern
Encova Insurance will have a need for an Intern is a Insurance Jobs Insurance Agent Job at Encova Insurance located in Charleston WV. Find other listings like Encova Insurance will have a need for an Intern by searching Oodle for Insurance Jobs Insurance Agent Jobs.
Encova Insurance will have a need for an Intern is a Insurance Jobs Insurance Agent Job at Encova Insurance located in Charleston WV. Find other listings like Encova Insurance will have a need for an Intern by searching Oodle for Insurance Jobs Insurance Agent Jobs.