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Enablement Analyst
Location:
Coatham Mundeville
Description:
Hi all; I'm currently recruiting for an Enablement Analyst in the NHS Please apply for more details. Hours - 37.5Location - Esinteraction Rate - £11-£13 PAYE Per hour - Paid Weekly through an umbrella company Hi all; I'm currently recruiting for an Enablement Analyst in the NHS Please apply for more details. Hours - 37.5 Location - Esinteraction Rate - £11-£13 PAYE Per hour - Paid Weekly through an umbrella company• To provide troubleshooting and support through to resolution for NHSMail Multifactor Authentication MFA issues, as part of the NHSMail MFA enablement project. • To record all incidents and service requests in order to provide good data for Incident and Problem Management • To restore normal service to the internal customer as quickly as possible, following diagnoses of the incident or service request. • Using initiative to resolve incidents, seeking advice as required in line with departmental policies and procedures • To identify, record and report against non-trust items against which internal customers request service • To monitor and track all incidents, assigning the correct priority to incidents and escalation to the relevant area as priorities change. • To offer general guidance and advice to internal customers, which at times may be seen as complex for non IM&T Staff. • To maintain relationships with interfacing business functions and other IT functions • To implement escalation procedures as appropriate • To achieve maximum personal KPI’s • To assist the team in achieving the targets set for the department SLA’s • Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous • Business awareness; display a working understanding of the trust and an appreciation of the business applications • Logistical; articulate and methodical, analytical, numerate and literate, work well under pressure, good time manager, good team worker, ability to multi-task • Personal. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
November 24 2023 on ListedBuy
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More About this Listing: Enablement Analyst
Enablement Analyst is a Human Resource Analyst Job at Service Care Solutions located in United States. Find other listings like Enablement Analyst by searching Oodle for Human Resource Analyst Jobs.
Enablement Analyst is a Human Resource Analyst Job at Service Care Solutions located in United States. Find other listings like Enablement Analyst by searching Oodle for Human Resource Analyst Jobs.