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Email Developer II : Remote (TX)
Location:
virtual
Description:
At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at nrg. Connect with NRG on Facebook, LinkedIn and follow us on Twitter : The Digital Communications Analyst II / Email Developer IIis responsible for supporting NRG's products and services, includingoperational analysis and implementation support for Retail mass marketing products, email campaigns, customer marketing programs, marketing channels, regulatory activities, and key mass electronic customer correspondences ande:communications. In this role, the Digital Communications Analyst / Email Developer IIpossesses skills and knowledge to support, effectively address, and resolve issues by liaising with all NRG brands and departments to accomplish results for the Residential, Small Business,and Builder/Multi:Family market segments.Interacting with multiple functional groups (e.g. Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections/Remittance Processing, Online, Third Party Partners, Database Operations) is imperative. Essential Duties/Responsibilities: :Designs/implements/manages robust email and electronic communications, processes and/or database solutions to support new business and operational activities:Leverage existing software and/or create new tools to automate repetitive and repeatable processes and/or communications:Continually evaluate the effectiveness of Marketing Execution processes, initiative procedures, and system improvement activities:Develop approach documentation, process flows, and/or business requirements for new Marketing and Operational capabilities and products needed to support customer campaigns, including all cross:functional stakeholders from operations and IT in the review:Identifies issues when they arise, quickly diagnoses root cause, implements appropriate solutionsand escalates accordingly:Develops deep subject matter expertise in key operational tools as necessary:Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance:Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes:Facilitate cross:functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery:Deliver status updates to key stakeholders at regular intervals:Highly motivated,comfortable working both independently and in a team environmentwith a proven record of accomplishing goals and tasks on time:Manage multiple concurrent projects and able to deliver:Perform daily execution tasks, conduct audits, and prepare reconciliation reports with a focus on timeliness, accuracy, and customer impact:Creates, coordinates, and executes user acceptance test plansto ensure successful launch of new capabilities:Communicate information effectively to cross:functional teams in both written and oral form:Able to create and deliver presentations:Requires minimal direction to get the job done:Must exercise initiative, good judgment, and professionalism:Adheres to strict timelines to meet project deadlines:Perform other duties as assigned E:Communication Duties/Responsibilities: :Develop communications, content, and data element mapping:Monitor customer communications for multiple brands : both electronic/automated and manual : to ensure compliance with rules, internal policies, and regulatory guide
Industry:
Retail & Wholesale
Posted:
April 6 on Tip Top Job
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More About this Listing: Email Developer II : Remote (TX)
Email Developer II : Remote (TX) is a Technology Developer Job located in United States. Find other listings like Email Developer II : Remote (TX) by searching Oodle for Technology Developer Jobs.
Email Developer II : Remote (TX) is a Technology Developer Job located in United States. Find other listings like Email Developer II : Remote (TX) by searching Oodle for Technology Developer Jobs.