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Electronic Business Support Specialist
Location:
Norcross, GA
Description:
Overview: EBS drives the APCO online presence at our dealers. A close partnership with both our agents in the field and dealership personnel drives success. Candidates should be interested in working in a small team with freedom to make decisions based on job knowledge. Position has a high level of visibility with Chief Operating Officer and other executive level positions. Candidates should be intellectually curious and driven. The Solutions Analyst is the point of contact for external and internal clients who need assistance with our electronic systems, and answer inquiries regarding contracts, the electronic payment system, and more. This role includes a rotating on-call schedule with additional compensation for on-call hours. Essential Duties and Responsibilities: Support Dealer and Agent personnel with technical support problems through email, phone and face to face. Research, analyze and document system deficiencies or client concerns for enhancement of existing systems and processes. Maintain a depth of knowledge regarding online systems, business processing, claims, financing, vehicle information, and general product knowledge. Capture and document solutions and process changes as needed. Effectively communicate system issues, outages, or unresolved concerns to management which may in turn support system changes and upgrades. Requires daily interaction with IT resources. Lead monthly close-out functions with partnered e-menu systems. Education and Experience: Bachelor's degree from an accredited college or university preferred 1-2 years working in customer service Skills: MUST be available for afterhours support on a rotating schedule (incentive is provided) Exceptional communications skills, both verbally and written, consistently providing information that is technical in nature, to an audience in a comprehendible manner Ability to work with others, both independently and in a team environment and achieve results Ability to adapt to shifting priorities and timelines. Must be able to effectively prioritize multiple tasks effectively in high-pressure, deadline driven environment Problem solving and organizational skills with a critical eye for detail Ability to gather facts and devise solution driven proposals Proficiency in Word, Excel, and Outlook Ability to resolve and/or escalate issues in a timely manner Ability to travel and interact professionally in a training and/or consulting environment Physical Demands: While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must also be able to sit for long periods of time. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. We provide full-time comprehensive benefits packages to all of our employees including: Medical, dental, vision, paid company holidays, paid time off, paid community service day, wellness program, 401K with company match, referral bonuses, discounted gym membership and much more. APCO Holdings, LLC is a Drug Free Workplace as well as an Equal Opportunity Employer. APCO Holdings, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Job Posted by ApplicantPro
Company:
Apco Holdings
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Electronic Business Support Specialist
Electronic Business Support Specialist is a Jobs Support Worker Job at Apco Holdings located in Norcross GA. Find other listings like Electronic Business Support Specialist by searching Oodle for Jobs Support Worker Jobs.
Electronic Business Support Specialist is a Jobs Support Worker Job at Apco Holdings located in Norcross GA. Find other listings like Electronic Business Support Specialist by searching Oodle for Jobs Support Worker Jobs.