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Director, Customer Relations
Location:
Toronto
Description:
Director Customer Relations Reports to: Regional Director Purpose of Position This position oversees a designated group of clients and Account Managers and is responsible for customer service, collaborating with clients and the Account Management team to ensure key metrics and measurements are up to date and actioned. The Director of Customer Relations is responsible for client retention and growth with existing and new clients and ensuring operational excellence, profitability and continuous improvement. Work Environment The Director of Customer Relations will be expected to travel within the assigned accounts for client visits, coaching of the Account Management team and on-site team members in addition to collaborating with all other departments to accommodate a 24/7 operation. Structure and Relationship This position reports to the Regional Director. Within this position there will be regular interaction with Senior Management, Account Managers, Director of Operations, other department heads, as well as field staff and mobile personnel. Required Skills The incumbent will require the following skill set: Ability to create a positive work environment and create a team atmosphere to obtain desired results from others Strong communication and delegation skills Strong organizational and priority setting skills to ensure goals are met Entrepreneurial and self-starter Ability to speak in public settings and lead various types of presentations Ability to coach, mentor and develop personnel Proven ability to prioritize, multitask in a fast paced environment with excellent problem solving skills, organizational and analytical skills to deal with competing priorities Computer skills – ability to use Microsoft Office 365 with efficiency Task Related Objectives Overall fiscal responsibility of the assigned area Make sure KPI’s-Opens, Sub Usage and Overtime set for the year are met Meet and exceed client and business expectations Oversee the day to day (24/7) operations. Visit ListedBuy for more information.
Company:
Gardaworld
Posted:
December 31 2023 on ListedBuy
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More About this Listing: Director, Customer Relations
Director, Customer Relations is a Executive Director Job at Gardaworld located in United States. Find other listings like Director, Customer Relations by searching Oodle for Executive Director Jobs.
Director, Customer Relations is a Executive Director Job at Gardaworld located in United States. Find other listings like Director, Customer Relations by searching Oodle for Executive Director Jobs.