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Digital Banker III - Digital Channel
Location:
Medford, NY
Description:
As a leader in the credit union industry, Suffolk Credit Union is about more than just banking. We are about empowering people . The Digital Banker III role provides exceptional member service by assisting current and prospective members achieve their financial goals within our Digital Channel. The Digital Banker III will be responsible for supporting members by identifying additional opportunities for members within retail banking, consumer lending, mortgage lending, and wealth management. The Digital Banker III will deliver stellar member experience and become a member advocate in a professional, courteous, and helpful manner while working to protect and help grow the Credit Union. Responsibilities: Deliver a stellar member experience to all current and prospective members that engage with the Credit Union through the digital channel Exhibit knowledge of all Credit Union products and services and maintain the ability to educate, inform and demonstrate benefits of SCU membership, while identifying and seizing acquisition, retention, and cross-sell opportunities Ensure requests, complaints, and/or issues are researched and resolved in a timely manner using the necessary channels and solutions. Develop advisory relationships with current and prospective members that allow for deepening of relationships and referral opportunities Provide support to our members via digital channels such as online account opening, online banking services and maintenance Perform all daily Personal Banker responsibilities, including but not limited to opening of consumer, Debit Card servicing, Temporary and Checkbook Orders, Fraud Claims, and Account Maintenance, such as name, address, phone number and email changes, and stop payment requests. Consistently process transactions accurately and efficiently, while maintaining member confidentiality Proactively perform member research and outreach for sales and service purposes Responsible for following up with all current and prospective members to ensure a positive experiences Complete new member onboarding activities where applicable Use Credit Union resources and innovative technologies to elevate member experiences Assist and brief leadership on member activity, member correspondence, and any other information as needed. Perform lending related responsibilities, including but not limited to accepting and processing consumer lending loan applications including Home Equities, gathering all requested loan documentation from the member, loan application maintenance, and loan bookings as well as submit mortgage referrals when identified. Remain current on all Credit Union products, services, policies, and procedures as well as all State and Federal Regulations Assist Contact Center with inbound calls during period of high volume Maintain all daily vault operations in compliance with Credit Union Policies and Procedures Complete ATM processing transactions and ATM/ITM check review Responsible for traveling to all branch locations where the business need is required Attends and participates in Call Nights, Credit Union Days, and Community Events Assist Credit Union with Business Development efforts Achieves a minimum of "Satisfactory" rating on internal audits and examinations Completes and submits all Currency Transaction Reports in compliance with Credit Union policies, procedures and State and Federal Regulations Required to meet and/or exceed monthly loan goals ethically and in compliance with Credit Union Policies and Procedures, as well as State and Federal Regulations Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members Performs month and surprise audits as necessary Manages proper document scanning and document retention Complete Deposit Hold Notices and approve check hold releases within approval limits and where applicable Assist and brief Branch Management on branch production, reporting function for loan pipelines, member activity, member correspondence, and any other information as needed, new membership account reviews, loan application reviews, and HMDA reviews Completes and submits all Currency Transaction Reports in compliance with Credit Union policies, procedures and State and Federal Regulations Provide guidance, troubleshooting, mentoring, coaching, and training for all applicable staff outside of authority and knowledge base Essential Qualifications: Qualified candidates will have a High School Diploma or equivalency certification. At a minimum, three (3) years of customer service experience, preferably in a banking environment. Cash handling preferred, supervisory experience required. Exhibits strong interpersonal skills with the ability to be empathetic and build rapport. Ability to express oneself clearly and articulately both orally and in writing. Demonstrated skill in customer service and communication. Broad understanding of advancing technologies. Ability to exercise tact and responsibility with handling confidential information. Ability to work with direct supervision of daily activities. Demonstrates ability to achieve individual goals as well as support the team achieve branch goals. Intermediate mathematical skills required. Knowledge of credit union loan policies as well the following regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act as well as lending related laws and other NCUA regulations Knowledge of credit union products, services, policies, regulations, and procedures Apply today and discover a rewarding career! We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference. Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. Job Posted by ApplicantPro
Company:
Suffolk Credit Union
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Digital Banker III - Digital Channel
Digital Banker III - Digital Channel is a Banking Jobs Banker Job at Suffolk Credit Union located in Medford NY. Find other listings like Digital Banker III - Digital Channel by searching Oodle for Banking Jobs Banker Jobs.
Digital Banker III - Digital Channel is a Banking Jobs Banker Job at Suffolk Credit Union located in Medford NY. Find other listings like Digital Banker III - Digital Channel by searching Oodle for Banking Jobs Banker Jobs.