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Desktop Support Technician
Location:
Durham, NC
Description:
Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our organization. Overview We are currently seeking a Desktop Support Technician that will be a critical member of a U.S.-based global systems integrator providing technology solutions and services for commercial and government clients. This is a full-time permanent role supporting our program in Durham, NC . This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution. Specific responsibilities include but are not limited to : Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD Computers can be connected to a production network, isolated lab network, or stand-alone Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers Schedules repairs, installs, and configures workstations with approved image and additional software as approved/required Installs after-market hardware to support user equipment functionality as needed Moves IT systems and peripherals for office relocations Sets up, initiates, and shutdowns video conferences between two or more sites Follows approved standard operating procedures and meets all service level agreements Maintains and submits updates to asset management for all equipment maintained Updates the ticket tracking system as required Has knowledge of commonly-used concepts, practices, and procedures within a particular field familiarity with Video Conference systems setup and preparation is desirable Relies on instructions and pre-established guidelines to perform the functions of the job Works under supervision. Reports to a team leader or manager May be required periodically to work outside of scheduled work hours May be required to work at alternate locations Required Skills and Qualifications 2+ years of experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network, and locally attached printers / plotters Experience with the customer’s installed product base – preferred Knowledge, Skills, and Abilities May need to install third party vendor hardware to support user equipment functionality. Provide a hands-on customer service approach Troubleshoot computers, peripherals, and telephone equipment Good verbal and written communications skills Organized and self-motivated Manage multiple priorities Productive working independently or as part of a team Must enjoy working with end users and must work well with other IT team members and department managers Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android) Demonstrate familiarity with Video Conference systems setup and preparation - desirable Education / Certifications An Associate or Bachelor’s degree an accredited college or university with major course work in information management, computer science or another related field equivalent education and work experience in desktop systems support may substitute A+, MCDST, and other Microsoft certifications - highly desired Work Authorization Will be required to obtain a Public Trust clearance Background & Drug Screening Conditions Must pass a criminal background investigation Must pass a 4-panel Drug Test Additional Perks/Benefits Paid Time Off & Holidays 401K with Company Matching Tuition & Training Reimbursement Birthday off with pay Leadership Development Training Venture Talent Consulting is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin, or disability. Powered by JazzHR
Company:
Venture Talent Consulting
Posted:
April 24 on The Resumator
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More About this Listing: Desktop Support Technician
Desktop Support Technician is a Technology Desktop Support Technician Job at Venture Talent Consulting located in Durham NC. Find other listings like Desktop Support Technician by searching Oodle for Technology Desktop Support Technician Jobs.
Desktop Support Technician is a Technology Desktop Support Technician Job at Venture Talent Consulting located in Durham NC. Find other listings like Desktop Support Technician by searching Oodle for Technology Desktop Support Technician Jobs.