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Desktop Support Specialist-Alexandria, VA
Location:
Alexandria, VA
Description:
DirectViz Solutions is rapidly growing government contractor that provides strategic IT services that meet mission needs for government customers. We are sourcing for a Desktop Support Specialist. The work location will be Alexandria, VA. Requirements: Masters and 8 years of experience, Bachelors and 11 years or High School and 17 years IT Specialists support activities associated with providing on-site Tier 1 and Tier 2 IT Support-like services for an individual business unit. IT Specialists work directly within an office and/or business unit. Support Requirements: Provide user support in using desktop systems and applications Support for end-user applications Sharepoint site creation and management - managing permissions Computing Systems and Peripherals Migration of computing systems to new platforms Administration of laptop computer and transferable media encryption compliance Coordination, administration, and maintenance of electronic images for the staff Software and Hardware repair, installations, hardware break/fix Relocation of computing systems and peripherals or otherwise known as office moves. 1-2 customers at a time (large office moves may require additional resources) Computing systems and peripherals, hardware/software acquisition support in compliance IT guidance provided Installation, support for evolving computing environment Email support and coordination: Mailing lists, mail forwarding, user mail storage management, archiving Assist with file transfer and other large data file movements to/from the computing environment and external sources/destinations. Central copiers and printers support Installation assistance Repair escalation Routine maintenance such as toner replacement Interfacing network enabled copiers to NSF Central IT services Installation/upkeep of printer drivers Administrative support for photocopier set-up, diagnostic, and operational management features Liaison with IT Service Desk and other organizations Attend IT Specialist Meetings Escalation of issues that need enterprise level support Coordinate with Tier 1 and Tier 2 at IT Customer Support Center Coordinate with Tier 3 resources on an as needed basis Software licensing management compliance As required, support software license management needs of the directorate Support Incident reporting and response Support vulnerability management Provide standard configuration compliance Support compliance with gov't policies regarding information security IT systems inventory records management support Provide support for use of electronic conferencing systems Audio and video conferencing equipment scheduling, operations, maintenance, and upgrades Virtual technology support Provide system administration and management for local/specialized systems Maintenance and security patching Systems requirements assessment for lifecycle replacement, upgrade, and new business needs Support Office/Directorate/Division special requirements: including support of staff presentations, publications, world-wide-web services, and information dissemination activities. Electronic presentation preparation support, to include image manipulation, graphics IT systems support to client sponsored meetings and conferences: program panel reviews; workshops; conferences; routine administrative meetings, etc. Develop training materials and procedures to train users in the proper use of video and audio systems Webmaster support DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Company:
Directviz Solutions
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Desktop Support Specialist-Alexandria, VA
Desktop Support Specialist-Alexandria, VA is a Production Support Worker Job at Directviz Solutions located in Alexandria VA. Find other listings like Desktop Support Specialist-Alexandria, VA by searching Oodle for Production Support Worker Jobs.
Desktop Support Specialist-Alexandria, VA is a Production Support Worker Job at Directviz Solutions located in Alexandria VA. Find other listings like Desktop Support Specialist-Alexandria, VA by searching Oodle for Production Support Worker Jobs.