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Customer Service Specialist
Location:
Randolph, MA
Description:
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this sounds like a job you’ll love, we highly encourage you to apply! Please - No Phone Calls! Responsibilities:• Handle inbound and outbound customer calls to provide company information & schedule appointments.• Make up to 40-50 follow-up phone calls daily - (No cold calls). • Utilize company scripts• Send emails, texts, and handwritten notes to our lead database.• Update customer interaction in CRM to ensure efficient lead management.• Manage Multiple Excel Spreadsheets.• Provide support to the Marketing Manager, Office Manager, and Real Estate Team.• Assist with special projects and tasks as needed. Qualifications:• College Degree or Equivalent Experience Required.• Flexible work schedule - 40 hours per week.• Ability to work One Saturday a Month from 9:00 a.m. - 1:00 p.m. & One Late Night a week, schedule for that day would be 10:30 a.m. - 7:00 p.m.• Self-motivated, and self-directed with a track record of successful, credible lead follow-up and sales development.• High energy and self-motivation with a "take charge" attitude to develop quality business relationships.• Demonstrates active listening and exceptional written and verbal communication skills.• Well organized and able to handle multiple tasks at once.• Curiosity and willingness to learn and grow.• Proficient with Client Relationship Management (CRM), preferably Sales Force.• Proficiency in MS Office Suite & Google Calendar.• Speaks fluent and clear English.• Must pass a CORI check. Compensation: $28 - $30 Hourly About Company: Benefits for Full-Time Employees Health Insurance - Employer covers the monthly premium for Employee & 50% for Dependent(s)Dental Coverage - Employer covers the monthly premium for Employee & Dependent(s)Short-Term Disability, Long-Term Disability, Life & AD&D Insurance - Employer covers the monthly premium for Employee.Paid Time Off.401K Plan after 1 year of employment. PLEASE, NO PHONE CALLS!
Company:
We Buy Ugly Houses
Posted:
April 9 on WizeHire
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More About this Listing: Customer Service Specialist
Customer Service Specialist is a Customer Service Customer Service Representative Job at We Buy Ugly Houses located in Randolph MA. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Specialist is a Customer Service Customer Service Representative Job at We Buy Ugly Houses located in Randolph MA. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.