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Customer Service Representative
Location:
Marion, IL
Description:
Warren Oil is looking for a dyanamic customer service professional for our Marion, IL plant. This person must be versatile as they will also be providing receptionist/front desk support to incoming visitors. Customer Service Duties: Answer phone calls from customers and potential customers Possess a working knowledge of the products and services that we provide Prepare customer correspondences Communicate with customers Resolves minor customer complaints Provide updates on customer documentation Provide advice to clients Verify customer's complaints and provide solution or communicate to upper management Assists clients in their choice of product/service Provide entry-level trouble shooting and resolve issues Provide necessary information about products and service Keeps records of inquiries by documenting into appropriate account Build and maintain good relationship with customers Help around with ideas to improve customer experience, which in turn improves the productivity of the company Provide open communication channels with company salespersons Make recommendations to management based on customers' needs Provide administrative support and assistance Assist Accounts Receivable with resolving issues with customer payments/deductions Issue credits when necessary Schedule two company drivers based on customer requirements and equipment available Assist with annual physical inventory Maintain clean, accurate customer order files Other duties as assigned Customer Service Requirements: High School Diploma or GED 1-2 years of customer service in a call center or office environment Knowledge of Department of Transportation Regulations a plus Familiarization with manufacturing environment a plus General Knowledge of ISO 9001: 2008 a plus Strong multitasking skills Excellent communication skills Proficient in Outlook, Word, Excel, and Internet About Us: Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy duty markets in North America. The company operates six manufacturing and packaging facilities, located in North Carolina, Alabama, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over forty countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Company:
Warren Oil Company
Posted:
May 11 on ApplicantPRO
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Warren Oil Company located in Marion IL. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Warren Oil Company located in Marion IL. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.