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Customer Service Representative
Location:
Manchester
Description:
Customer Service Representative Principal Duties and Responsibilities: Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer. Proactively and professionally respond and manage customer calls/queries Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with the procurement department on deliveries Provide customer Quotations in a timely manner and to a professional standard. Support the Heads of Sales and their team of Clinical Sales Specialists in managing key customer accounts Create sales reports and price listings on an ad hoc basis for the Clinical Sales Team Actively contribute to a very fast pasted positive team environment. Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI's Be committed to learn and develop extensive product knowledge in order to provide correct and timely information to clients and customers Ensure that excellent quality service is delivered, ensuring all correspondence is dealt with in a timely manner in accordance to targets Multitasking on your daily workload ensuring follow-up on your individual caseload Ability to undertake additional duties that may be assigned from time to time, for various business projects. Occasionally provide administrative support for our growing Service Department, with the following tasks: Plan and coordinate the scheduling of service jobs, including breakdowns, preventative maintenance visits and provision of loan devices with Customers and the Engineering team Liaise with Service Team on booking-in of RTB items, repair schedule, service order management and invoicing Communicate status and progress of service jobs to customer. Visit ListedBuy for more information.
Company:
Apply4u
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Apply4u located in United States. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Apply4u located in United States. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.