This listing was posted on The Resumator.
Customer Service Representative
Location:
Fort Worth, TX
Description:
As a Wine Club Customer Service Representative, you will be the primary point of contact for members of our exclusive wine club. This role requires a passion for wine, exceptional customer service skills, and the ability to engage with members to ensure a positive and personalized experience. You will be responsible for addressing inquiries, resolving issues, and fostering a strong rapport with wine club members. Responsibilities: Customer Engagement: Build and maintain strong relationships with wine club members through various communication channels, including phone, email, and chat. Provide personalized assistance to members, offering recommendations, and addressing inquiries related to wine selections, shipments, and membership benefits. Order Processing and Fulfillment: Process and manage wine club orders, ensuring accuracy in product selection, shipping details, and billing information. Collaborate with internal teams to coordinate the timely fulfillment of wine club shipments and track deliveries to ensure a seamless customer experience. Issue Resolution: Address member concerns and resolve issues promptly and professionally, ensuring a high level of customer satisfaction. Collaborate with internal departments to resolve complex problems and ensure a positive resolution for wine club members. Membership Management: Assist in the onboarding of new wine club members, providing information on benefits, perks, and exclusive events. Maintain accurate and up-to-date member records, including preferences, contact information, and order history. Communication: Communicate effectively with members regarding upcoming wine releases, events, and exclusive offers. Proactively reach out to members to gather feedback, preferences, and suggestions to enhance the overall wine club experience. Sales and Upselling: Identify opportunities to upsell and cross-sell wine club memberships, exclusive releases, and related products. Collaborate with the sales and marketing teams to promote special promotions and events to increase member engagement and satisfaction. Qualifications: Previous customer service experience, preferably in the wine or hospitality industry. Strong knowledge and passion for wine, including an understanding of different varietals, regions, and winemaking processes. Excellent communication skills, both verbal and written. Ability to multitask, prioritize, and work efficiently in a fast-paced environment. Attention to detail and accuracy in order processing and data management. Problem-solving skills and the ability to handle challenging customer situations with professionalism. Proficiency in using customer service software, CRM systems, and other relevant tools. Powered by JazzHR
Company:
Saddlerock Wine & Beer
Posted:
March 20 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Saddlerock Wine & Beer located in Fort Worth TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Saddlerock Wine & Beer located in Fort Worth TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.