This listing was posted on Sulekha Jobs.
Customer Service Representative
Location:
Hayward, CA
Description:
***MUST LIVE IN OR NEAR HAYWARD******MUST BE WILLING TO WORK WEEKENDS ******HOTEL & TRAVEL EXPERIENCE PREFERRED***Seeking Professional Reservation Agents with Strong Customer Service BackgroundWe have maintained a professional standard in meeting the needs of many executive, corporate, and private travelers in the San Francisco Bay Area since 1997, and are currently accepting resumes for professional, customer-service driven Reservations Agents/Dispatcher.Job Summary:The Customer Service Representative will primarily assist clients in making transportation reservations. Duties will also include monitoring the company email inbox, website, and text messaging system, assigning drivers to runs, and ffollow-upsGeneral Accountabilities: Responsible for communicating effectively with clients while inputting accurate trip information, while maintaining a friendly demeanor.Maintain open communications with the supervisor, ensuring timely and accurate reporting on the status of problems, concerns, etc.Consistently checking/scanning the system, ensuring error-free reservations as well as complete knowledge of all reservations processes and correct pricingCommunicate with drivers regarding any details that are pertinent to the successful completion of transfers, i.e. notes in reservations should be read consistently to ensure awareness of client requests/needs and ensure drivers are made aware and follow through.Complete any/all other duties assigned to ensure smooth operations throughout the company.Maintain confidentiality of employee, corporate, and customer records and information.Maintain work area in a clean and safe manner.Must be able to work weekends and holidays in a 24/7 environmentMust be able to sit for long periods.Monitor flights and update drivers to any changes Job Qualifications: High school diploma or equivalent education & 1-2 years related job experience preferredMust be able to think and act clearly and calmly under all circumstances.Must possess basic math, computer, people, and leadership skills. Skills: Ability to actively engage in conversations with clientsAttention to detailMeets challenges resourcefullyExhibits patience and persistence in the face of obstaclesSeeks further education and technical trainingResponds well to questionsGathers and analyzes data skillfullyAdapts very well to change and inconsistency in the workplace Pay commensurate with experience and will increase with growth in this position.
Education/experience:
High School
Company:
Angel Worldwide Transportation
Posted:
March 8 on Sulekha Jobs
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Angel Worldwide Transportation located in Hayward CA. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Angel Worldwide Transportation located in Hayward CA. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.