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Customer Service Representative
Location:
Brockton, MA
Description:
We are currently hiring for two Part Time Customer Service Representatives in our Brockton, MA location! BioTrans LLC is a global logistics provider specializing in cold chain transportation, technology and infrastructure for the life sciences industry. Position Summary: In this role, you will answer product and service questions; process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Position 1: Monday - Friday 6 am to 11 am Position 2: Monday - Thursday 3 pm to 7 pm Essential Duties & Responsibilities: Monitor and review emails and voicemails from customer contacts; research and respond to necessary requests Responsible for collecting and processing data into SharePoint (Microsoft Office web-based, document management and storage system) linked with our clients Data entry of daily pick up and deliveries of jobs Work with Operations Manager on various projects as needed Gathers, organizes and compiles documents (e.g., pricing documents, invoices, and other paperwork) to be distributed to operations, accounting, and other company departments according to established standards Communicates with customers and drivers regarding delivery changes (e.g., late trucks, route changes) and with co-workers to collaboratively resolve issues or concerns Minimal Requirements: Ability to multi-task, organize, and prioritize work in a fast-paced environment Data entry in various platforms Excellent phone etiquette and excellent verbal, written, and interpersonal skills Strong problem solving and troubleshooting skills and ability to adapt to new tasks with little notice Ability to sit at a designated workstation for extended periods of time Strong computer proficiency with Microsoft Office Suite (Word, Excel, Outlook, SharePoint) At least 1 - 3 years of relevant work experience High School diploma or equivalent Job Type: Part-timeSalary: $20.00 per hourExperience level: 1 year Shift: Day shift Work setting: In-person Ability to commute/relocate: Brockton, MA 02301: Reliably commute or planning to relocate before starting work (Required) Experience: Logistics/Shipping Customer Service: 1 year (Preferred) Work Location: In person.PDN-9b726233-6b95-47e5-bdff-65e4bc48749c
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Monster located in Brockton MA. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Monster located in Brockton MA. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.